Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,439 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,439 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service and good prices.”

Helpful Report

Posted 4 years ago

“Easy to use and delivery is quick and easy to order”

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Posted 4 years ago

“Brilliant site, very easy to use and delivery is awesome with Amazon Prime”

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Posted 4 years ago

“Bought loads of products from Amazon and all have came packed well without damage”

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Posted 4 years ago

“A very reliable and good site, very easy if you need to contact the customer service”

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Posted 4 years ago

“Purchased many products from Amazon. All delivered in a timely manner well packaged. Products are competitively priced and are of good quality. Returns and refunds have been dealt with efficiently and without problems.”

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Posted 4 years ago

“I always shop at Amazon there customer service has always been 100%They take a lot of time to keep their customers happy with an excellant after sales care!Whenever I order I always receive parcels on time ,drivers always leave parcels in safe place if not at home.”

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Posted 4 years ago

“Very prompt delivery by Hermes. Health watch is compact, precise and pleasing to the eye. How do I claim the gift card enclosed?”

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Posted 4 years ago

“E very handy company to use buying online , fast delivery and easy to use , can return the product without any problem and when there is an isue you have very nice and friendly staff to help you :)”

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Posted 4 years ago

“Simple just amazing”

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Posted 4 years ago

“Excellent customer service on returning goods. Speedy deliveries.”

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Posted 4 years ago

“Excellent item excellent price”

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Posted 4 years ago

“Always deliver quality goods. Problems sorted quickly courteously and fairly. Good choice of items usually at good prices. Excellent customer service”

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Posted 5 years ago

“Great watches”

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Posted 5 years ago

“I purchase quite a lot from Amazon and have always recieved good service.When there has been a problem it has been resolved swiftly and satisfactorily.”

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Posted 5 years ago

“Use Amazon regularly throughout the year for wide range of purchases. Easy to use and make purchases. Excellent website, interface, communication, customer service, delivery. Top marks.”

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Posted 5 years ago

“Always happy! Do a fantastic job”

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Posted 5 years ago

“Very reliable and fair. Good quality products. prompt and speedy dlivery.”

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Posted 5 years ago

“I have always had a very good experience with my dealing with Amazon”

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Posted 5 years ago

“Absolutely fantastic to deal with”

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Posted 5 years ago

Amazon UK is rated 4.7 based on 13,439 reviews