Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,439 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,439 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I use Amazon all the time. Whatever I need I can type it in and within seconds I have a massive selection to pick from and also variations I would never have thought of. If you don’t know where to look for something look on Amazon.”

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Posted 5 years ago

“Everyone love Amazon... it’s a life saver!”

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Posted 5 years ago

“Excellent customer service on recieving my product, good value for money on get five face masks for 8.99 , Quick and easy delivery.”

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Posted 5 years ago

“Really happy with Amazon. Over the years only one bad delivery and even with that you an Amazon voucher.”

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Posted 5 years ago

“Amazon has a great choice of items to chose from depending on what your after. With many items offering free delivery.”

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Posted 5 years ago

“I use Amazon at least 6 times per month and think they’re amazing. A huge variety of items, never any issues and the drivers who deliver are great”

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Posted 5 years ago

“Received next day well packaged. The product was as per the description.”

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Posted 5 years ago

“Efficient and quick delivery”

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Posted 5 years ago

“A amazon oferece um serviço maravilhoso. Um problema enfrentado, que foi resolvido nessa pandemia, era a questão dos atrasos nas entregas. Mas, agora, a qualidade dos produtos e da entrega estão excepcionais!”

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Posted 5 years ago

“My go to place for all my purchases.”

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Posted 5 years ago

“Delivery on time”

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Posted 5 years ago

“Highly recommended for daily shopping.”

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Posted 5 years ago

“A convenient and easy to use supplier good service and products”

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Posted 5 years ago

“Great customer service, items aways arrive on time!”

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Posted 5 years ago

“Amazon keeps sending me stuff on time and I am very grateful and happy about this. The customer service is excellent!”

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Posted 5 years ago

“I have used Amazon UK for years and will continue to do so. They seem to get better and better and have everything you need. Its easy shopping from the comfort of your own home. I ordered some outside lights at 4pm and they were delivered the next day at 10am. Everything seems to be so much cheaper than the shops. I find Returns and refunds fully acceptable. What better way to do all your Christmas shopping especially with the current pandemic. Thank you Amazon”

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Posted 5 years ago

“I’m new to Amazon Prime and am most impressed. True next day delivery and traceable. So I know exactly when the delivery is arriving. I can order with confidence. Very good value for money.”

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Posted 5 years ago

“I order quite frequently off Amazon and I can honestly say I’ve only had to return one item. The returns side was so easy. The delivery service is very good and the choice of goods on line excellent well done Amazon”

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Posted 5 years ago

“Great selection of items to chose from. Very wide range of prices to suit everyone’s pocket. The delivery was so efficient next day, as promised. I was able to track the driver’s progress, so I knew the minute he would arrive. The baking scales I ordered are a small miracle. In perfect working order. I know if they were not, I would have no trouble returning them and getting a refund. Happily... there is no need for this. I’m delighted with my purchase and the service.”

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Posted 5 years ago

“Great prices speedy delivery friendly drivers and no hassle when returning goods”

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Posted 5 years ago

Amazon UK is rated 4.7 based on 13,439 reviews