Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,428 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,428 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 8th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and customer support. Always on time and have had no issue with this company through my continued purchases.”

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Posted 5 years ago

“excellent product range and efficient delivery service”

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Posted 5 years ago

“Easy to use love prime delivery service huge range of products at good value prices . Only negative would be having to pay £3.99 per item to return them”

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Posted 5 years ago

“Very good service Excellent”

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Posted 5 years ago

“Absolut amazing.”

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Posted 5 years ago

“Bought Smart Watch. Incredibly swift service, sensible packaging & fair price. Delivered in less than 24 hours!”

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Posted 5 years ago

“Es una de las mejores aplicaciones o paginas para adquirir productos, es muy seguro y los productos llegan tal cal se los pide. Tiene un precio accesible de envío y de producto. Quede fascinada con la pagina !!1”

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Posted 5 years ago

“Great service, fast delivery”

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Posted 5 years ago

“Fast delivery, great service”

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Posted 5 years ago

“Great product range and simple to use”

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Posted 5 years ago

“Great products great prices and a great delivery service”

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Posted 5 years ago

“Straight forward, cost effective, fast & efficient brilliant service Thank you”

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Posted 5 years ago

“Always very quick. Has almost everything!”

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Posted 5 years ago

“Very competitive in whatever ai am looking for and usually end up buying from them.”

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Posted 5 years ago

“Really speedy delivery and excellent product.”

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Posted 5 years ago

“Fast efficient delivery’s, easy ordering, plenty of reviews to help decisions, and always stand by there guarantees. Nothing could be quicker or easier. I can always buy with confidence”

Amazon UK 5 star review on 7th September 2020

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Posted 5 years ago

“I have been using Amazon and their Prime service for a longtime now and very much recommend it, not only do i get extra services , and quick delivery using prime, it really doesnt cost more than the postage i would have probably used in that month.”

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Posted 5 years ago

“Fan of Amazon for a long time now and set it as the benchmark for online shopping. Whenever I want/need anything I always check Amazon because of the fast delivery and excellent return service. Have even used Amazon when I have found an item slightly cheaper elsewhere!”

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Posted 5 years ago

“I have always had brilliant service from Amazon, always delivered on time and the texting service has been spot on. Being a prime customer found the pricing very good with no delivery charge.”

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Posted 5 years ago

“I have a Prime subscription. I get load of extras and my delivery always arrive super fast. I wish I could buy everything through prime.”

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Posted 5 years ago

Amazon UK is rated 4.7 based on 13,428 reviews