Amazon UK Reviews

Name: Amazon UK
Rating: 4.68

4.7 Rating 13,237 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,237 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 13th December 2023

Juliana

Amazon UK 1 star review on 24th October 2023

Anonymous

Amazon UK 5 star review on 15th July 2023

Beard

Amazon UK 1 star review on 13th April 2023

Adil

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had the products I needed and quick dispatch”

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Posted 6 years ago

“I bay lot electronic stuff from amazon.co.uk and amazon.de and they have great deals. Only is little expensive delivery to Croatia.”

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Posted 6 years ago

“Drlivery not compleated on said date”

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Posted 6 years ago

“quite a few deliveries by couriers have turned up damaged or had issues”

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Posted 6 years ago

“They take to long to deliver”

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Posted 6 years ago

“Well, its Amazon! Only problem is when you have to call customer helpline, not very helpful and they cant keep up with everything amazon is up to. Otherwise keep looking for the deals and subscribe and save.”

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Posted 6 years ago

“Took several days to receive items and 1/2 were damaged. They replaced them but all this required my time and mailing them back etc.”

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Posted 6 years ago

“They have a huge range of products and a great range in prices. Their support can be quite helpful however with the many 3rd party sellers it can become difficult.”

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Posted 6 years ago

“Most items arrive on date and are of a good quality.”

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Posted 6 years ago

“It's nicer purchasing from third party organisation. As Amazon staff usually play these sly games with deliveries and I believe they have been passing around information, which I can't prove due to old identity.”

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Posted 6 years ago

“Good choice of products, but much slower delivery than they used to be”

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Posted 6 years ago

“Most product I returned back to them.”

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Posted 6 years ago

“Great selection of products, pretty much can always find what you're looking for. The delivery is great too. My one issue is that they'll sometimes cancel your account or be very delayed with a review you posted. Not a big deal, just annoying”

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Posted 6 years ago

“Confident & Safe”

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Posted 6 years ago

“They sent my items in two days it was fast delivery.”

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Posted 6 years ago

“Mostly fast delivery and good customer service at the cost of their employees, esp in the logistics centers, but a wide selection of other shops, so a great portal for comparison.”

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Posted 6 years ago

“Quick and easy to buy the items . Also to view the item.”

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Posted 6 years ago

“The delivery was later than I expected, and the constant emails about price changes make it confusing as to how much it is going to cost (it was a pre-order CD).”

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Posted 6 years ago

“I joined Amazon Prime. However I received a code number from them shortly afterwards saying I had just changed my email address. I had NOT asked them to change anything. My account had been hijacked from someone in RU. Of course they would then not deal with me as I was not answering then new email address associated with the account. Had to cancel cards, accounts etc. Lost my Amazon Prime that I had Just paid £79 for now I have to get my bank to get my money back. When they send you these 'code' numbers there is no button you can select saying "Thats not me!! I did not request a change in email address" You either have to accept or ignore the email neither of which is a good option. Very bad security.”

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Posted 6 years ago

“They don't always offer a quality service on delivery times etc but customer service is usually quick to credit the account for prime membership.”

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Posted 6 years ago

Amazon UK is rated 4.7 based on 13,237 reviews