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Amazon UK Reviews

4.7 Rating 13,237 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

4.7

Based on 13,237 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 13th December 2023

Amazon UK 1 star review on 13th December 2023

Amazon UK 1 star review on 13th December 2023

Amazon UK 1 star review on 24th October 2023

Amazon UK 5 star review on 15th July 2023

Amazon UK 1 star review on 13th April 2023

Amazon UK 1 star review on 13th April 2023

37

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lack of information,with regard collection of purchase, I selected to pick up my parcel, from my local Post Office, upon my arrival at designated time, was told my Post mistress, that Amazon were told that parcels,could not he accepted, due to Corona virus, and lack of space in the PO. Amazon should have deleted the local pick up option,on their site.”

Posted 3 years ago

“I have bad experience with this company in africa, we can't sell on it.”

Posted 3 years ago

“The myfitpro bracelet is really easy to use and makes my jogging more interesting and gives me adequate targets.Good value too”

Posted 3 years ago

“Always good deals, but sometimes more expensive than the other websites”

Posted 4 years ago

“Because I gave accurate feedback on a service I was not wholeheartedly happy with I am barred from giving feedback”

Posted 4 years ago

“Sunt. Forte. Bun. Și. Harnic”

Posted 4 years ago

“Of late have noticed a number of delays in Prime same or following day deliveries. Also, impossible to open new blue and white plastic wrappings without scissors. Cardboard boxes much easier, recyclable, and less likely to be damaged. Plus side, Good Omens and prices, but why are you paying so little tax and not treating your workers well?”

Posted 4 years ago

“Bought whisky, delivered ok but packaging was over the top.”

Posted 4 years ago

“I find that they are fairly good most of the time, but on a few occasions I've been disappointed, sometimes with delivery and other times customer service.”

Posted 4 years ago

“Courier couldn't find an address... 👀”

Posted 4 years ago

“Used to be very good. Now patchy. Some product reviews are quite obviously bogus, often UK sellers do not have items in stock and deliver late or shoddy items are often sent from China. Amazon delivery charge makes some items uncompetitive. Not my first go to supplier anymore. Reliability questionable.”

Posted 4 years ago

“Nice deal on laptop, the delivery took less than i expected all in all good service - alot of packaging but on the safe side with electronic equipment some times it does not get handled well. The only problem about getting stuff online is there is no onsite support so had to find tech person locally view site rectify.ml thanks all from finchley”

Posted 4 years ago

“Trying to add an extra item to our pantry order proved l possible, wanted us to start another order”

Posted 4 years ago

“They are ok,but they could be better at looking at who they do business with making sure the customer comes first,and that they read comments too.”

Posted 5 years ago

“Good shipping and products”

Posted 5 years ago

“Its alright”

Posted 5 years ago

“We are a power user of Amazon UK, but it is becoming increasingly customer unfriendly in the last 6 months: 1. The customer service has definitely gone downhill where they cannot explain charges that seem to appear on credit cards for no purchases whatsoever. 2. They have become classic bureaucracy with typical "Keep on chasing us even if it is our fault that we have misplaced your delivery and our system will happily keep you guessing". 3. Gift cards - get a few gift cards, scratching is a mess, then the mobile app wont scan them easily (maybe 10% times). So, you type letters that are confusing (VU, G6 etc). Then they have recently put in security captcha that appears, you guessed it, everytime and not once in a session. It seems that they are actively discouraging Gift cards and creating a slush fund! Rest is all fine as of now and I will provide more concern areas as they become apparent. I am amazed how they have been able to alienate an ardent supporter like me in the last few months.”

Posted 5 years ago

“I had to take over with a dispute with my daughters boyfriend as he was getting nowhere with his item problem, within 5 mins and pointing out there legal responsibility he was refunded and had an apology”

Posted 5 years ago

“Nothing good Not good at all its not worth your time guy”

Posted 5 years ago

“Fast and hassle free deliveries. Although need to fix tracking package updates”

Posted 5 years ago

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Amazon UK is rated 4.7 based on 13,237 reviews