Amazon UK Reviews

Name: Amazon UK
Rating: 4.68

4.7 Rating 13,237 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,237 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Amazon UK made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Amazon UK 1 star review on 13th December 2023

Juliana

Amazon UK 1 star review on 24th October 2023

Anonymous

Amazon UK 5 star review on 15th July 2023

Beard

Amazon UK 1 star review on 13th April 2023

Adil

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“By finding all the things I need to find, without going out of home.”

Helpful Report

Posted 6 years ago

“They offer the widest range of various goods on the market and are usually cheaper and more reliable than many other sites. However, I have had parcels go missing before. I am also disturbed by news reports of their unethical tax and employment practices.”

Helpful Report

Posted 6 years ago

“Product purchased by very good value for money , albeit over Xmas / New Year delivery they were slow and their new system of couriers could be better by a long way”

Helpful Report

Posted 6 years ago

“Packaging is very good.”

Helpful Report

Posted 6 years ago

“Lots of offer from different vendors. Not always trustable”

Helpful Report

Posted 6 years ago

“Good products but bad shipping options for people with a busy schedule”

Helpful Report

Posted 6 years ago

“They have lots of things on offer”

Helpful Report

Posted 6 years ago

“Quick processing of the order, but items were shipped in many different boxes that still often arrived the same day. Waste of packaging materials”

Helpful Report

Posted 6 years ago

“Product Choice but there are some downsides”

Helpful Report

Posted 6 years ago

“Quick delivery and response time from customer services”

Helpful Report

Posted 6 years ago

“Received my order but a little delayed due to address not being found initially.”

Helpful Report

Posted 6 years ago

“They offered a decent discount on a pantry order then small printed to say you couldn't include the total spend on wine and spirits just lager, beer, cider and any other type of alcohol which makes no sense at all and because they dont sell many big ticket items it took forever to get the £40 spend and the free delivery items kept going out of stock so was a total pain.”

Helpful Report

Posted 6 years ago

“Excellent customer service and prices. But, I'm dropping to 3 stars from 5 because so many of their prime delivery items either won't be delivered over the weekend any more, or it will take 2 to 3 days instead of next day delivery. Not acceptable for Amazon Prime members who signed up for and paid on the understanding of fast delivery.”

Helpful Report

Posted 6 years ago

“I got them.”

Helpful Report

Posted 6 years ago

“Shipping was good, but products are not always the best and return shipping, depending on the seller, is a hassle”

Helpful Report

Posted 6 years ago

“Generally have been good up until about a year ago. I have had several items that I have ordered not arrive that were in stock. Eventually my money was refunded with no explanation. This has happened about 4 or 5 times in the past year and was never an issue previously. Still have an iyem outstanding that I ordered, paid for and still haven't received from back in the Spring i.e. 9 months ago and still waiting. I think the systems are less than ideal from where they were. 5/10 from a 10/10! Victim of their own success??”

Helpful Report

Posted 6 years ago

“Service is getting poor, some products are getting expensive, does not tell you or make obvious were some products are being shipped from. Rapidly losing faith in them.”

Helpful Report

Posted 6 years ago

“FUSS FREE ORDERING AND QUICK DELIVERY”

Helpful Report

Posted 6 years ago

“average service”

Helpful Report

Posted 6 years ago

“They didn't and not the purpose of my review - made a purchase of a Canary product from Maplin via Amazon - Worst product, worst company I have dealt with in a long time. Simply sharp practice and a costly one at that. Amazon need to upgrade their expectations of customer protection when serving them to Sharks. Guess that means I don't qualify for the gift card, please send it as a donation to Canary's CEO figure he'll need it more than I”

Helpful Report

Posted 6 years ago

Amazon UK is rated 4.7 based on 13,237 reviews