Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,408 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,408 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 5 star review on 27th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service and prices. But, I'm dropping to 3 stars from 5 because so many of their prime delivery items either won't be delivered over the weekend any more, or it will take 2 to 3 days instead of next day delivery. Not acceptable for Amazon Prime members who signed up for and paid on the understanding of fast delivery.”

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Posted 7 years ago

“I got them.”

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Posted 7 years ago

“Shipping was good, but products are not always the best and return shipping, depending on the seller, is a hassle”

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Posted 7 years ago

“Generally have been good up until about a year ago. I have had several items that I have ordered not arrive that were in stock. Eventually my money was refunded with no explanation. This has happened about 4 or 5 times in the past year and was never an issue previously. Still have an iyem outstanding that I ordered, paid for and still haven't received from back in the Spring i.e. 9 months ago and still waiting. I think the systems are less than ideal from where they were. 5/10 from a 10/10! Victim of their own success??”

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Posted 7 years ago

“Service is getting poor, some products are getting expensive, does not tell you or make obvious were some products are being shipped from. Rapidly losing faith in them.”

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Posted 7 years ago

“I love my sketchers running trainers. The trainers fit like a glove and very comfortable. I’m delighted with my purchase and worth every penny! Thank you”

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Posted 7 years ago

“Telling me exactly when delivery would be.”

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Posted 7 years ago

“FUSS FREE ORDERING AND QUICK DELIVERY”

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Posted 7 years ago

“average service”

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Posted 7 years ago

“GOOD DELIVERY TIME”

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Posted 7 years ago

“PROMPT SERVICE/DELIVERIE”

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Posted 7 years ago

“PROMPT SERVICE/DELIVERIE”

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Posted 7 years ago

“PROMPT SERVICE/DELIVERIE”

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Posted 7 years ago

“They didn't and not the purpose of my review - made a purchase of a Canary product from Maplin via Amazon - Worst product, worst company I have dealt with in a long time. Simply sharp practice and a costly one at that. Amazon need to upgrade their expectations of customer protection when serving them to Sharks. Guess that means I don't qualify for the gift card, please send it as a donation to Canary's CEO figure he'll need it more than I”

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Posted 7 years ago

“Very reasonable prices of famous brands”

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Posted 7 years ago

“I signed up for Prime on the assumption I would get next day delivery. Unfortunately what is not clear is that it's only 1 day if they have it in their stock. Out of 5 items 3 took several days as they were not sent out by Amazon direct. One item (a games machine) was damaged in transit and never delivered. I ordered the counsel as a bundle (£199.99) and the game arrived separate. They refunded £166 for counsel and told me to reorder just a consel, but the cheapest was £199.99. Not including game leaving me £33.99 out of pocket. Long story short they reluctant,y gave me a "goodwill gesture" of £34. Needless to say I cancelled Prime.”

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Posted 7 years ago

“They have just about everything that you could want for a purchase. Their site search engine recommends other, similar products if you are having trouble finding what you want. The customer rating and feedback system is very helpful.”

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Posted 7 years ago

“Prices are usually great but delivery has left something to be desired of late. Of all my orders this month (there have been a few due to black friday and the run up to christmas), 50% have been late and 2 were damaged. After a lot of back and forth, Amazon customer support did manage to resolve each of my complaints but the phone representatives are notably more helpful than those on live chat.”

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Posted 7 years ago

“My last two purchase where not what I was expecting -poor quality -size of a paracord bracelet”

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Posted 7 years ago

“never had a made item had lots of packing though.”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,408 reviews