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Amazon UK Reviews

4.7 Rating 13,243 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

4.7

Based on 13,243 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 16th May 2024

Amazon UK 1 star review on 13th December 2023

Amazon UK 1 star review on 13th December 2023

Amazon UK 1 star review on 13th December 2023

Amazon UK 1 star review on 24th October 2023

Amazon UK 5 star review on 15th July 2023

Amazon UK 1 star review on 13th April 2023

38

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I signed up for Prime on the assumption I would get next day delivery. Unfortunately what is not clear is that it's only 1 day if they have it in their stock. Out of 5 items 3 took several days as they were not sent out by Amazon direct. One item (a games machine) was damaged in transit and never delivered. I ordered the counsel as a bundle (£199.99) and the game arrived separate. They refunded £166 for counsel and told me to reorder just a consel, but the cheapest was £199.99. Not including game leaving me £33.99 out of pocket. Long story short they reluctant,y gave me a "goodwill gesture" of £34. Needless to say I cancelled Prime.”

Posted 6 years ago

“They have just about everything that you could want for a purchase. Their site search engine recommends other, similar products if you are having trouble finding what you want. The customer rating and feedback system is very helpful.”

Posted 6 years ago

“Prices are usually great but delivery has left something to be desired of late. Of all my orders this month (there have been a few due to black friday and the run up to christmas), 50% have been late and 2 were damaged. After a lot of back and forth, Amazon customer support did manage to resolve each of my complaints but the phone representatives are notably more helpful than those on live chat.”

Posted 6 years ago

“My last two purchase where not what I was expecting -poor quality -size of a paracord bracelet”

Posted 6 years ago

“never had a made item had lots of packing though.”

Posted 6 years ago

“I was sent a fault item. They refunded me the price of faulty item without having to go to the hassle of posting it back. As my health is poor this was a big relief for me.”

Posted 6 years ago

“Good service. Value for money. Saves trudging round the shops.”

Posted 6 years ago

“Good books but need to take more care as some books were damaged”

Posted 6 years ago

“I ve ordered serrapeptase enzyme mega potency 250.000 IU via Amazon. The deliverywas very fast, packaging very good. However I had very adverse reaction after taking the enzyme for 2 weeks. Then I ve found that it can provoke gastric reflux especially at this potency. There was no warning re side effects of this magnitude. Therefore as to Amazon -very good service, as to product -not enough product information.”

Posted 6 years ago

“What you see with amazon is what you get most of the time and their customer service is good but their delivery is poor this is because they don't have dedicated drivers and use self employed driver who use apps to book delivery slots therefor every time you order something you are likely to get a new driver so if you live in a estate most of the time they will leave your parcel anywhere more convenient than your address like reception or security office whatever is easier for them even if you pay top price for delivery, the issue isn't that big but they don't tell you that your package is left and you end up waiting for days sometimes weeks. They will also make excuses you were not at home when you was etc. This is the only thing they need to improve on.”

Posted 6 years ago

“Ordered some stuff delivered quickly”

Posted 6 years ago

“errgh okay”

Posted 6 years ago

“They didn't. PRIME customer with next day delivery. I'm still waiting 3 days later. Although normally the service is good.”

Posted 6 years ago

“I love my sketchers running trainers. The trainers fit like a glove and very comfortable. I’m delighted with my purchase and worth every penny! Thank you”

Posted 6 years ago

“Telling me exactly when delivery would be.”

Posted 6 years ago

“The customer service is quiet good, but the delivery can be improved.”

Posted 6 years ago

“Because I could pre order my record”

Posted 6 years ago

“I had to return the goods, because the item was defective and request a new one.”

Posted 6 years ago

“Prime not worth the money. Order several prime items on Thursdays to be delivered on a Friday - never ever has a single one turned up on the day it was meant to. They're good for cheap stuff, but thats only because they don't pay UK tax properly. For shame Amazon - for shame :(”

Posted 6 years ago

“Had a good choice”

Posted 6 years ago

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Amazon UK is rated 4.7 based on 13,243 reviews