Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,408 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,408 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 5 star review on 27th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“bought a helmet for our boy whos just got a new electric ride on. helmet arrived with scratches i know that this will probably get scratched anyway but didn't look great on the birthday. price wass nice though and delivery was quick”

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Posted 7 years ago

“Quick and easy”

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Posted 7 years ago

“The last order didn't arrived, I've got a refund”

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Posted 7 years ago

“Excellent service and fast delivery - perfect thank you”

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Posted 7 years ago

“I have a prime membership but sometimes the package is delivered aftr few days instead of next day delivery.”

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Posted 7 years ago

“Some of the prices are very competetive. Very good returns service. I do not use Amazon as much as eBay as PayPal is a far better payment method regarding refunds. Once a few months have gone by it is impossible to get a refund from Amazon. PayPal refunds are compliant with UK/EU law regarding time limits. Amazon ignores UK/Eu law.”

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Posted 7 years ago

“I like amazon :)”

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Posted 7 years ago

“Great website can always find everything one needs. However postage is a little slower these days.”

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Posted 7 years ago

“not always make me happy,many times they send e-mail to shop& the only size available is small,it is waste of time &effort7very inept.”

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Posted 7 years ago

“Got some good deals but also went for the cheaper options and never recieved items so just be careful sometimes worth paying that little bit more.”

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Posted 7 years ago

“Delivery was on time though item did not work”

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Posted 7 years ago

“Excellent online site”

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Posted 7 years ago

“Arrange of books for interest but in comparison you are cheaper. Wish I had come across your site sooner.”

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Posted 7 years ago

“prompt delivery”

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Posted 7 years ago

“they had the product I was looking for”

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Posted 7 years ago

“Order was delivered on time”

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Posted 7 years ago

“""I found my required book and it got delivered on time”

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Posted 7 years ago

“Great product but Movavi have and Amazon are not in sync as I am receiving threats that my product is only a trial and this is not the case. Sent three emails and no action. Great pity”

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Posted 7 years ago

“the prices change everery day and it's very frustrating”

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Posted 7 years ago

“Items sold direct from Amazon sold as new, which clearly they weren't!!. Return proceedure, even though free, still took my time when there shouldn't have been a requirement to return the item if the description of the item was correct.”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,408 reviews