Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,408 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,408 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 5 star review on 27th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had problem with cancellation of order, tried to contact customer service with was difficult and lengthy. Other than that good online retailer.”

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Posted 8 years ago

“happy that all”

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Posted 8 years ago

“Goods are always as expected and on time. Amazon recently start asking you to spend over £20.00 to have your goods deliver free of charge. for this case i will start shopping with ebay again.”

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Posted 8 years ago

“Fast delivery”

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Posted 8 years ago

“They have very good service, but using camelcamelcamel you can see the offers are not really very good”

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Posted 8 years ago

“Amazon is great but will the offer be the same all around europe? Compare its offering in Germany or Finland it's totally different. Why?”

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Posted 8 years ago

“Goods were reasonably well advertised online.”

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Posted 8 years ago

“Always convenient and reasonably priced.”

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Posted 8 years ago

“Happy with the products”

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Posted 8 years ago

“They do tend to have the product you need but at a higher price than eBay”

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Posted 8 years ago

“They do tend to have the product you need but at a higher price than eBay”

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Posted 8 years ago

“get what you want in good time”

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Posted 8 years ago

“Quick delivery and accurate listing. Always dependable. Would be happy to pay more so they treat their workers better.”

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Posted 8 years ago

“They sold me stuff (books) Shame they couldn't charge me postage once rather than the 10 times I have had to...”

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Posted 8 years ago

“They were fast and cheap”

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Posted 8 years ago

“Amazon are usually good, but when I bought from other sellers on Amazon on 4 occasions the order took ages, and when I sent a message enquiring as to the delay, they cancelled my order without asking me, leaving me without Christmas and birthday presents! Never buying from other sellers on Amazon again!”

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Posted 8 years ago

“Prime deliveries are not always next-day :(”

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Posted 8 years ago

“I wasn't very pleased with their unicorn beetle pro iPhone 7 case as way more dust got into the case as opposed to when i had an s7 active an got that case from them, that one worked very well.”

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Posted 8 years ago

“The customer service team for great aftersales.”

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Posted 8 years ago

“good dashboard”

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Posted 8 years ago

Amazon UK is rated 4.7 based on 13,408 reviews