Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,408 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,408 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 5 star review on 27th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service”

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Posted 11 years ago

“I love amazon even more now :-)”

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Posted 11 years ago

“Amazon has th best customer service.”

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Posted 11 years ago

“I lve Amazon's customer service. Refund and a replacement, they all deserve pay rises, so nice..”

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Posted 11 years ago

“always impressed with the customer service delivered by amazon customer service.”

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Posted 11 years ago

“Talking to the girl on Amazon help chat ...sweet customer service”

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Posted 11 years ago

“just been on the phone to the nicest guy from amazon customer service who was genuinely helpful and pronounced my name hilariously”

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Posted 11 years ago

“Not lying when I say Amazon has the best customer service. When something's up they always pull through and save the day! fullservice”

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Posted 11 years ago

“.amazon has THE BEST customer service hands down. I had an issue w/a vendor, they took care of it & issued full refund ThatsHowItsDoneSon”

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Posted 11 years ago

“Shout out to Patting Beth for being the best customer service representative I have ever spoken to. I am one happy Amazon customer.”

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Posted 11 years ago

“Just had my first lost/stolen order with amazon. Their customer service was superb.”

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Posted 11 years ago

“"Amazon's delivery and the customer service were awesome, as always" Apple Macbook Review”

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Posted 11 years ago

“Used amazon.de for ordering a monitor. Exceptional customer service and -- well -- everything. Finnish competitors beware AmazonDEU”

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Posted 11 years ago

“Super impressed with the customer service of amazon ... My claim got sorted within 2hours. No hassles. Now that's service!”

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Posted 11 years ago

“Just had a nice online chat with a customer service agent from amazon - sorted my problem within the minute.”

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Posted 11 years ago

“kinda not cool that the default for amazon student is to automatically upgrade you after 6 months... but their customer service is nice.”

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Posted 11 years ago

“customer service just acknowledged their mistake and waived all my shipping fees for the delay my order went thru. Kudos people.”

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Posted 11 years ago

“You guys have the best customer service support thanks!!!”

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Posted 11 years ago

“Amazon has the best customer service.”

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Posted 11 years ago

“u know what I take back what I said about amazon their customer service person spoke english and helped me out immensely, horray for amazon!”

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Posted 11 years ago

Amazon UK is rated 4.7 based on 13,408 reviews