Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,408 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,408 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 5 star review on 27th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good prices but some of the delivery firms need to be remived from there lists”

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Posted 7 years ago

“They are user friendly, I especially enjoy kindle books. It's been amazing to get hold of books and authors I enjoy reading from.”

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Posted 7 years ago

“Very quick delivery of item but was misled by the reviews given in relation to the item.”

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Posted 7 years ago

“quick to get involved when goods did not arrive at our house”

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Posted 7 years ago

“Quick delivery good service”

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Posted 7 years ago

“sort of OK”

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Posted 7 years ago

“they take unwanted item back................................................”

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Posted 8 years ago

“wide range of products”

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Posted 8 years ago

“Fast delivery but product was damaged. they did however arrange a replacement”

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Posted 8 years ago

“They didn't i ordered a product and paid extra for same day delivery and the item did not arrive! The delivery driver said they had tried to deliver but they hadn't!”

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Posted 8 years ago

“They didn't i ordered a product and paid extra for same day delivery and the item did not arrive! The delivery driver said they had tried to deliver but they hadn't!”

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Posted 8 years ago

“Amazon don t make me happy. Order not received and this happened 2 times”

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Posted 8 years ago

“I got some cat stuff on there and it's cute”

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Posted 8 years ago

“Very good products and fast shipping”

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Posted 8 years ago

“Good range of products, various pricing options but terrible on corporate social responsibility.”

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Posted 8 years ago

“Always efficient- lightening quick deliveries!”

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Posted 8 years ago

“A good price but delivery was poor. Ordered 9 they sent 1 by mistake then 4 more came followed 2 days later by 4 more to complete.”

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Posted 8 years ago

“Provided me with what I wanted, easily. cha cha charrr.”

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Posted 8 years ago

“My order did not come on time so was not actually able to use it for our work summer party...sad times”

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Posted 8 years ago

“I had ordered some books and order was delayed. The books were in good condition though. So not too bad.”

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Posted 8 years ago

Amazon UK is rated 4.7 based on 13,408 reviews