Amazon UK Reviews

Name: Amazon UK
Rating: 4.67

4.7 Rating 13,245 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,245 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 16th May 2024

Khan Choudhury

Amazon UK 1 star review on 13th December 2023

Juliana

Amazon UK 1 star review on 24th October 2023

Anonymous

Amazon UK 5 star review on 15th July 2023

Beard

Amazon UK 1 star review on 13th April 2023

Adil

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a good choice”

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Posted 6 years ago

“Easy to order but a nightmare if need to contact customer service or delivery problems”

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Posted 6 years ago

“GOOD DELIVERY TIME”

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Posted 6 years ago

“my product was delivered to a neighbour who lived 8 doors away from me so I was not impressed at all”

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Posted 6 years ago

“Amazon have the best selection of goods at a decent price. However they browsing tree makes it difficult to identify the cheapest product as many unrelated products end up in the same 'section'. Also the Prime service needs some TLC, I used to value the service but after many delayed deliveries I'm starting to feel less Prime and more Primitive. Fix the basics and all will be well again!”

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Posted 6 years ago

“PROMPT SERVICE/DELIVERIE”

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Posted 6 years ago

“PROMPT SERVICE/DELIVERIE”

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Posted 6 years ago

“PROMPT SERVICE/DELIVERIE”

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Posted 6 years ago

“delivered on time”

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Posted 6 years ago

“I was happy with service.They had a wide variety of choice and price was great too.The only way I felt let down was with the delivery.This was fulfilled by Amazon logistics.I signed up to receive texts regarding this but never received any,hence an undelivered package.I tried to register a safe place but was unable to type own in and mine wasn't listed.I in turn phoned Amazon customer service and as usual they were so helpful and resolved my issue.”

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Posted 6 years ago

“my dvds finally arrived”

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Posted 6 years ago

“bought a helmet for our boy whos just got a new electric ride on. helmet arrived with scratches i know that this will probably get scratched anyway but didn't look great on the birthday. price wass nice though and delivery was quick”

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Posted 6 years ago

“Quick and easy”

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Posted 6 years ago

“The last order didn't arrived, I've got a refund”

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Posted 6 years ago

“Excellent service and fast delivery - perfect thank you”

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Posted 6 years ago

“I have a prime membership but sometimes the package is delivered aftr few days instead of next day delivery.”

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Posted 6 years ago

“Some of the prices are very competetive. Very good returns service. I do not use Amazon as much as eBay as PayPal is a far better payment method regarding refunds. Once a few months have gone by it is impossible to get a refund from Amazon. PayPal refunds are compliant with UK/EU law regarding time limits. Amazon ignores UK/Eu law.”

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Posted 6 years ago

“I like amazon :)”

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Posted 6 years ago

“Very reasonable prices of famous brands”

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Posted 6 years ago

“not always make me happy,many times they send e-mail to shop& the only size available is small,it is waste of time &effort7very inept.”

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Posted 6 years ago

Amazon UK is rated 4.7 based on 13,245 reviews