Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,408 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,408 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 5 star review on 27th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was sent a fault item. They refunded me the price of faulty item without having to go to the hassle of posting it back. As my health is poor this was a big relief for me.”

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Posted 7 years ago

“Good service. Value for money. Saves trudging round the shops.”

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Posted 7 years ago

“Good books but need to take more care as some books were damaged”

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Posted 7 years ago

“I ve ordered serrapeptase enzyme mega potency 250.000 IU via Amazon. The deliverywas very fast, packaging very good. However I had very adverse reaction after taking the enzyme for 2 weeks. Then I ve found that it can provoke gastric reflux especially at this potency. There was no warning re side effects of this magnitude. Therefore as to Amazon -very good service, as to product -not enough product information.”

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Posted 7 years ago

“What you see with amazon is what you get most of the time and their customer service is good but their delivery is poor this is because they don't have dedicated drivers and use self employed driver who use apps to book delivery slots therefor every time you order something you are likely to get a new driver so if you live in a estate most of the time they will leave your parcel anywhere more convenient than your address like reception or security office whatever is easier for them even if you pay top price for delivery, the issue isn't that big but they don't tell you that your package is left and you end up waiting for days sometimes weeks. They will also make excuses you were not at home when you was etc. This is the only thing they need to improve on.”

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Posted 7 years ago

“Ordered some stuff delivered quickly”

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Posted 7 years ago

“They always work with the customer.”

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Posted 7 years ago

“errgh okay”

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Posted 7 years ago

“They didn't. PRIME customer with next day delivery. I'm still waiting 3 days later. Although normally the service is good.”

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Posted 7 years ago

“The customer service is quiet good, but the delivery can be improved.”

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Posted 7 years ago

“Because I could pre order my record”

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Posted 7 years ago

“I had to return the goods, because the item was defective and request a new one.”

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Posted 7 years ago

“Prime not worth the money. Order several prime items on Thursdays to be delivered on a Friday - never ever has a single one turned up on the day it was meant to. They're good for cheap stuff, but thats only because they don't pay UK tax properly. For shame Amazon - for shame :(”

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Posted 7 years ago

“Had a good choice”

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Posted 7 years ago

“Easy to order but a nightmare if need to contact customer service or delivery problems”

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Posted 7 years ago

“my product was delivered to a neighbour who lived 8 doors away from me so I was not impressed at all”

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Posted 7 years ago

“Amazon have the best selection of goods at a decent price. However they browsing tree makes it difficult to identify the cheapest product as many unrelated products end up in the same 'section'. Also the Prime service needs some TLC, I used to value the service but after many delayed deliveries I'm starting to feel less Prime and more Primitive. Fix the basics and all will be well again!”

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Posted 7 years ago

“delivered on time”

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Posted 7 years ago

“I was happy with service.They had a wide variety of choice and price was great too.The only way I felt let down was with the delivery.This was fulfilled by Amazon logistics.I signed up to receive texts regarding this but never received any,hence an undelivered package.I tried to register a safe place but was unable to type own in and mine wasn't listed.I in turn phoned Amazon customer service and as usual they were so helpful and resolved my issue.”

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Posted 7 years ago

“my dvds finally arrived”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,408 reviews