Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,447 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,447 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 9th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just about always has what I am looking for from necessities to gifts. Literally. including the kitchen sink ! So easy to use as well.”

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Posted 4 years ago

“I use Amazon at least a couple of times a week and I always get what I need off them with no problems or worries. Thank you Amazon.”

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Posted 4 years ago

“Always best price, great delivery and having had to just return an item in the wrong size that's an easy process too with the money back in my account in a couple of days. Always go there first!!”

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Posted 4 years ago

“Extremely useful”

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Posted 4 years ago

“Great service on a couple of returns recently”

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Posted 4 years ago

“Amazon is a brilliant company for buying anything online You name it they can do it I’ve always had good experience purchasing from Amazon”

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Posted 4 years ago

“It's a good online shopping with fast delivery, great customer service and pocket friendly prices” It's delivered item on time and its services are really good”

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Posted 4 years ago

“Very disappointed in a canvas that we ordered arrived on time, so happy with that ,but was not packaged at all, no boxing as have had with previous orders of same canvases,just label stuck to cellophane wrap around canvas, nothing to stop it getting damaged and because clear plastic product completely visable”

Amazon UK 4 star review on 13th August 2021

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Posted 4 years ago

“Fast reliable service especially when you need something in a hurry great delivery speed”

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Posted 4 years ago

“Nice and simple and very helpfull”

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Posted 4 years ago

“Fed up searching local shops that do not have what I want or do not stock range, size or whatever. Amazon always comprehensive, straightforward & fair”

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Posted 4 years ago

“Love buying free delivery”

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Posted 4 years ago

“Fire tablet”

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Posted 4 years ago

“Great service deliver parcels gave it a 3 beacuse there’s a few scammers try to and dident resolved my issue for orderingscam me on phone otherwise will be 5”

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Posted 4 years ago

“Amazon driver wasbdumping rubbish when delivering parcel, when contacting customer support to get him back and clean his rubbish, recived email(copy/paste) saying sorry to hear that you unhappy with your delivery 🤷‍♂️”

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Posted 4 years ago

“Always lost my parcel”

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Posted 4 years ago

“Most items on time good wide range of products”

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Posted 4 years ago

“I use Amazon a lot. any issues I have with products, eg not arriving, are always dealt with quickly.”

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Posted 4 years ago

“The Amazon shopping site is extremely easy to use, I am able to find products I am looking for with very few clicks and the wildcard searches work well. Most of time the search results accurately reflect the items I am looking for. Sometime Amazon's item suggestions are not the best when checking features vs prices and could be misleading to inexperinced shoppers.”

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Posted 4 years ago

“Use amazon daily love the fast next day delivery service , great prices on goods and from this I'm now playing amazon games, playing amazon music . I never realised there was so much other than great deals on items provided , Love my amazon prime don't know how I managed without it before”

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Posted 4 years ago

Amazon UK is rated 4.7 based on 13,447 reviews