Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,438 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice and simple and very helpfull”

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Posted 4 years ago

“Fed up searching local shops that do not have what I want or do not stock range, size or whatever. Amazon always comprehensive, straightforward & fair”

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Posted 4 years ago

“Love buying free delivery”

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Posted 4 years ago

“Fire tablet”

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Posted 4 years ago

“Great service deliver parcels gave it a 3 beacuse there’s a few scammers try to and dident resolved my issue for orderingscam me on phone otherwise will be 5”

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Posted 4 years ago

“Amazon driver wasbdumping rubbish when delivering parcel, when contacting customer support to get him back and clean his rubbish, recived email(copy/paste) saying sorry to hear that you unhappy with your delivery 🤷‍♂️”

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Posted 4 years ago

“Always lost my parcel”

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Posted 4 years ago

“Most items on time good wide range of products”

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Posted 4 years ago

“I use Amazon a lot. any issues I have with products, eg not arriving, are always dealt with quickly.”

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Posted 4 years ago

“The Amazon shopping site is extremely easy to use, I am able to find products I am looking for with very few clicks and the wildcard searches work well. Most of time the search results accurately reflect the items I am looking for. Sometime Amazon's item suggestions are not the best when checking features vs prices and could be misleading to inexperinced shoppers.”

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Posted 4 years ago

“Use amazon daily love the fast next day delivery service , great prices on goods and from this I'm now playing amazon games, playing amazon music . I never realised there was so much other than great deals on items provided , Love my amazon prime don't know how I managed without it before”

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Posted 4 years ago

“Love this site always can get what I need many thanks”

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Posted 4 years ago

“Great service from Amazon”

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Posted 4 years ago

“I have amazon prime and the delivery never arrive in 1 day”

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Posted 4 years ago

“There customer service is always excellent”

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Posted 4 years ago

“Their shop is fantastic and they have everything you need”

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Posted 4 years ago

“Great prices Super delivery”

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Posted 4 years ago

“Amazon have been fantastic with every purchase I’ve Bought I buy every week as it’s easy fast and straightforward”

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Posted 4 years ago

“Amazon uk delivery driver stating items delivered when not gross incompetence or other motives have to wonder how they manage to keep their jobs.”

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Posted 4 years ago

“bought a few things from amazon, found them reliable as far as delivery of goods is concerned”

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Posted 4 years ago

Amazon UK is rated 4.7 based on 13,438 reviews