Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,438 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery and amazing staff.”

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Posted 4 years ago

“A good choice to shop with”

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Posted 4 years ago

“I’ve been with Amazon since 2008 and have had nothing but the best products, courtesy and 100% help in every way possible.”

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Posted 4 years ago

“good very good”

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Posted 4 years ago

“Great website. Easy to use and good service.”

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Posted 4 years ago

“Since 2011 always been excellent customer service who put the customer first, which is why to this day I always try and purchase from Amazon first - excellent back up and safety net and I rarely require to return, but when I have there have been no issues.”

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Posted 4 years ago

“I use my partners account on a weekly basis where I purchase so many thing from clothes food drink toys even to car spares it truly is an awesome shopping tool not to mention the tv streaming service that comes as part of the prime package faultless fast friendly and great prices”

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Posted 4 years ago

“Very good service, product good and very happy with price.”

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Posted 4 years ago

“I normally get free delivery to Amazon locker, recently they cancelled my locker delivery so I reordered but for some reason this time I had no choice but pay 5.99 for same day delivery to Amazon locker where I always take free delivery, account said delivery by 2200hrs, however at 1400hrs items had not even been dispatched let alone out for delivery so like other recent reviews elsewhere stating this same practice, knowing I've been forced to pay same day delivery its not going to be delivered in that time frame, I therefore cancelled it, then cancelled my further order which stated delivery in 2 weeks? Clearly something weird is occurring at Amazon UK cause they've not been this incompetent before but this is currently happening to others also. Now awaiting over £300 total refund. No longer going to use Amazon UK, glad I never got stitched up for Prime but they've lost a big continuous paying customer.”

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Posted 4 years ago

“poor service repeatedly do not follow delivery instructions. packages repaetadly left at front door on a busy street even after 4 complaints. customer service do not care”

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Posted 4 years ago

“I ordered a paperback novel which is over £9 00, the book arrived in a damaged cardboard envelope, the front cover and back cover had black marks also scratches on the back cover, I am finding it difficult to contact customer services as my laptop is not compatible with their robotic message service. It is very simple to purchase items from Amazon however if you have a problem it is almost impossible to solve. Any future purchases will be with companies that have CUSTOMER CARE, Amazon take note!”

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Posted 4 years ago

“Just about always has what I am looking for from necessities to gifts. Literally. including the kitchen sink ! So easy to use as well.”

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Posted 4 years ago

“I use Amazon at least a couple of times a week and I always get what I need off them with no problems or worries. Thank you Amazon.”

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Posted 4 years ago

“Always best price, great delivery and having had to just return an item in the wrong size that's an easy process too with the money back in my account in a couple of days. Always go there first!!”

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Posted 4 years ago

“Extremely useful”

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Posted 4 years ago

“Great service on a couple of returns recently”

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Posted 4 years ago

“Amazon is a brilliant company for buying anything online You name it they can do it I’ve always had good experience purchasing from Amazon”

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Posted 4 years ago

“It's a good online shopping with fast delivery, great customer service and pocket friendly prices” It's delivered item on time and its services are really good”

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Posted 4 years ago

“Very disappointed in a canvas that we ordered arrived on time, so happy with that ,but was not packaged at all, no boxing as have had with previous orders of same canvases,just label stuck to cellophane wrap around canvas, nothing to stop it getting damaged and because clear plastic product completely visable”

Amazon UK 4 star review on 13th August 2021

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Posted 4 years ago

“Fast reliable service especially when you need something in a hurry great delivery speed”

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Posted 4 years ago

Amazon UK is rated 4.7 based on 13,438 reviews