Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,438 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent website. Provides high quality service. I am really satisfied with the service.”

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Posted 4 years ago

“eine der besten Einkaufsseiten, die ich verwendet habe”

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Posted 4 years ago

“Deliverys always arrive on time. Have always found the drivers polite and responsible.”

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Posted 4 years ago

“During the pandemic when most people have been having a difficult time its been a good thing that people could still get some essentials delivered to the door,Its like staying in touch with the rest of the world if you are on your own.”

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Posted 4 years ago

“Always good to order from and deliveries on time”

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Posted 4 years ago

“Always buying things from here which I find are cheaper than buying from shops. Item comes on time and you are always updated as to where and when your parcel will arrive.”

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Posted 4 years ago

“Very enjoyable experience if you filter prices”

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Posted 4 years ago

“Thank you for the really fast delivery! it was a miracle. my order arrived after a week and that's very fast”

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Posted 4 years ago

“Hatte noch nie Probleme und immer eine prompte Lieferung.”

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Posted 4 years ago

“El mejor lugar para pedir artículos para el hogar”

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Posted 4 years ago

“Excelente servicio como siempre. Entregado antes de la fecha prevista. Gracias”

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Posted 4 years ago

“Helped me change continent phone numbers & addresses”

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Posted 4 years ago

“Always a very good service”

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Posted 4 years ago

“Mostly good . Sometimes I find the website a bit confusing to get around especially if you have a problem with a product. Because sometimes you just want to talk to someone and you just go round and round in circles to try and figure out under which option to put your problem under ?!”

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Posted 4 years ago

“Infinite types of products, speedy & efficient deliveries. Excellent company”

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Posted 4 years ago

“So easy to return items if need be”

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Posted 4 years ago

“They never delivered”

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Posted 4 years ago

“Everything is done smoothly and product arrives at the comfort of your home”

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Posted 4 years ago

“As a part of one of the University in UK, Amazon gives us a special price for student, such as free prime membership for 6 months, pay only half price of membership after 6 months. Also the customer service is very helpful about your complaints. Also it gives some discounts for some products, good choice for me, thanks.”

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Posted 4 years ago

“brilliant never had an issue”

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Posted 4 years ago

Amazon UK is rated 4.7 based on 13,438 reviews