Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,438 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Viele Optionen mit viel Abwechslung und einzigartigen Stilen, superschneller Versand, toller Kundenservice sind alles Gründe, die dazu führen, dass Sie eine gute Zeit beim Einkaufen erleben”

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Posted 4 years ago

“Ich war so glücklich, eine Website zu finden, die größere Größen mit so vielen verschiedenen Marken hatte. Vielen Dank”

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Posted 4 years ago

“Acheté chez eux depuis des années. Toujours rapide. Toujours parfait!”

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Posted 4 years ago

“Je l'aime bien. Bon site web, super facile et pratique. Sera de retour et recommandera certainement. Merci”

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Posted 4 years ago

“Bon site avec beaucoup de produits intéressants. C'est un site sur lequel je vais revenir.”

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Posted 4 years ago

“Exzellent! Diese Online-Boutique bietet eine große Auswahl an Kleidung, Schuhen, Taschen, Schmuck usw. für alle Bedürfnisse. All die Dinge, die ich wollte, aber nirgendwo anders finden konnte, habe ich hier gefunden.”

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Posted 4 years ago

“Ich weiß es sehr zu schätzen, wie schnell Sie eine Antwort bekommen.”

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Posted 4 years ago

“Very handy and quick service and easy to use App”

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Posted 4 years ago

“Immer zufrieden mit dem Kauf von Artikeln bei Amazon. Es ist einfach zu bestellen und zu bezahlen. Ich finde es gut, dass Sie Ihre Bestellung verfolgen können.”

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Posted 4 years ago

“Easy to use, but sometimes more filters could be useful. Easy to contact using the message service on app.”

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Posted 4 years ago

“If you worry that you may have ordered twice or wrong item straight away a phone call and they check and cancel if necessary Their service is brilliant”

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Posted 4 years ago

“Usually shop around for good deals. Amazon often competitively priced. Win, win.”

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Posted 4 years ago

“Terrible! Deliveries gone better but their customer services is really bad! A company without complain procedures with staff that can access your security cameras and speakers!”

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Posted 4 years ago

“Bought a garmin fenix 6 watch Bought a garmin fenix 6 watch. Give a delivery time slot to which i stayed in for, then for them to say it’s been delivered. No proof/evidence of delivery, which I know didn’t take place due to me staying in for it. Spoke to customer services who state they need to wait 24hr to investigate then will call me back. Waited 24hrs no call back, phoned again only to be advised they need another day and if they are happy I haven’t received It I can claim a refund. The product as now gone up in price to which they won’t honour and send another one out. I even took insurance out which they can’t refund???????”

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Posted 4 years ago

“"Delivered today. Parcel was handed to resident." No. it wasn't. It was left outside the door. The driver couldn't be bothered to ring the bell. Luckily I found it before someone else.”

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Posted 4 years ago

“Super Service und sehr zufrieden mit dem Ergebnis.”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“Très belle expérience je vais certainement revenir vers eux”

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Posted 4 years ago

“Always fast service with quality items”

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Posted 4 years ago

“I ordered frok Amazon many times. Delivery is fast, on next day i get my parcel. Im very happy with that.”

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Posted 4 years ago

Amazon UK is rated 4.7 based on 13,438 reviews