Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,438 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent services for fast delivery, Prime streaming and also Amazon Music. I cannot fault them”

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Posted 4 years ago

“Drivers ring the door bell not once but 5 or 6 times then repeatedly knock on the door so hard it frightens the living daylights out of you. The driver can’t wait 15 seconds for you to answer. Standard operation is to mash down the door then immediately leave the item on the door step and if your lucky a designated safe place. If you catch the driver they laugh at you with contempt or react as if they are angels doing you a favour. I have complained to Amazon 3 or 4 times but they are the ones triggering the behaviours of the drivers due to overload or insufficient time. I have stopped using Amazon for this reason and prefer to pay for delivery rather than pay to be treated with contempt”

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Posted 4 years ago

“we had no call to say parcels are her so what do these thick amazon driver do they leave my parcels out in the street when i gave delivery updates on it theses drivers are not nice at all lucky for us our neighbour found them in the street and gave us are parcels its our money your throwing around the streets not yours fed up with them doing wrong if you cant do the job get out of it and stay out so selfish drivers”

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Posted 4 years ago

“Fantastic service. I have completed all of my Christmas shopping by purchasing from small independent business. Superb handmade Christmas cards and presents. Thank you”

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Posted 4 years ago

“Very good service delivery arrived on time and the best thing was what I didn’t use I returned back and got full refund without any hassle in my bank account in just a few days after return ..very happy”

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Posted 4 years ago

“Fantastic easy to use”

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Posted 4 years ago

“Generally very good and efficient service. Some issues with broken items or not delivered at all.”

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Posted 4 years ago

“I have bought several items from Amazon and found them to be very tidy parcel wrapping and a speedy delivery.”

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Posted 4 years ago

“Iv never had any problem with delivery or returns.”

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Posted 4 years ago

“I love buying from Amazon because there is a wide choice of items to buy. I can navigate quickly on my phone or computer and know that delivery is quick and the service is great!”

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Posted 4 years ago

“Frequently order items both for business and personal, very competitive prices, easy to use website, variety of delivery options plus can have Prime, strong packaging. More often than not the first stop option for almost everything.”

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Posted 4 years ago

“Good service and offers. Good to use reviews.”

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Posted 4 years ago

“I had an order delivered a few hours ago, and it was very annoying to find out that package was open and contents of face creams might have been removed or tried by someone, thus hygiene danger. I contacted through chat, but could not help, because the package had not been delivered yet according to the system. The courier service ACRPI, is an abbreviation for the greek ELTA courier, that is the worst courier service in Greece, and they have made an exclusive deal, therefore will not order again. The ACRPI code name has been chosen to trick Greek clients who are familiar with this useless service.”

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Posted 4 years ago

“Everything I have been totally ripped off and out of pocket by £240 ... Amazon refuse to help... disgusting”

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Posted 4 years ago

“Everything arrives quicker than they say. Refunds are given very quickly, what more can I say?”

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Posted 4 years ago

“Pretty good alround apart from trying to con you into taking prime. I put something in the basket, hadn't even paid for it but somehow I was signed up for prime and now I need to cancel in 30 days. Shouldn't be allowed”

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Posted 4 years ago

“Favourite online Retailer. Always been better than eBay.”

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Posted 4 years ago

“Always reliable and arrives on time. Love Amazon”

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Posted 4 years ago

“Beware of Amazon drivers that that have no concept of road safety and total disregard for other road users safety. Luckily I have quick reactions or I would have been writing this from a hospital bed. I tried complaining to Amazon and they apparently have no way of knowing who the driver could have possibly been, even given the exact location and time of day. Unfortunately I was too shaken up to get registration number. It's a shame Amazon don't care that they employ reckless drivers.”

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Posted 4 years ago

“Excellent service, always have what i need”

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Posted 4 years ago

Amazon UK is rated 4.7 based on 13,438 reviews