Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,441 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,441 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 17th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“got the right item at a competative price”

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Posted 7 years ago

“Have a good description of every item thats on the list.”

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Posted 7 years ago

“Been using Amazon for many a many years . They’re reviews, pricing,delivery, quarantine and overall service are excellent ... I am a member of prime as I use amazon lots .... delivery the next day is quite amazing ... returns are a breeze too which gives you the confidence to purchase something with the 100 % satisfaction guarantee. Fantastically run company..... well done and thanks for being loyal and understanding to your customers”

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Posted 7 years ago

“Easy to work, Fast shipping, Great service.”

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Posted 7 years ago

“I love Amazon. I used at least 3 times a week for all my shopping needs. Really helpful to read reviews of products before purchasing. Only wish reviews had numbers of reviews next to each star rating instead of the new %.”

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Posted 7 years ago

“Love the choice they have and the ease of using”

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Posted 7 years ago

“Very clear and authoratitive website. Unbelievable choice. Incredible delivery time. The future...”

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Posted 7 years ago

“I Always buy from Amazon if the product is available on their site, the prices are great, I try and buy products that are fulfilled by Amazon as the delivery is always quick and reliable”

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Posted 7 years ago

“Books by Linda Falkner on Amazon”

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Posted 7 years ago

“I love the offers on kindle books delivered daily by email. Plus the prime items I can get cheaper and delivered free. However was not happy when I was asked if I wanted to contribute to the wages of the delivery personnel. For a multi million pound company that was a disgrace and made me wonder if I should be buying from Amazon.”

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Posted 7 years ago

“Fast delivery! I also love their customer service. They are always so helpful.”

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Posted 7 years ago

“They have excellent service and reasonable prices and delivery is excellent and so is customer service”

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Posted 7 years ago

“I bough a lot of thing on Amazon and I have to say it's the best online shop”

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Posted 7 years ago

“ive used them so many times always and ive never ever been disapointed delivery always on time if not earlier very satisfied customer certainly would reccomend to anyone”

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Posted 7 years ago

“Very quick delivery, Halo Mega Block so much cheaper on amazon than other stores. Thanks again and best wishes”

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Posted 7 years ago

“Description of item detailed and accurate. Quick delivery and good quality goods.”

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Posted 7 years ago

“Amazon has literally changed my life. BOOM! What more can I say. Purchasing anything for my company or myself is literally done in the click of a few buttons. And with Amazon Prime, - well now that is PURE GENIUS. Need. Order on Amazon. Delivered next day. Job done! Next?”

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Posted 7 years ago

“Easy to get stuff simple and straightforward”

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Posted 7 years ago

“Amazon keep me informed with my orders status, they're very helpful with any queries.”

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Posted 7 years ago

“very good and serios selar and very good artikal”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,441 reviews