Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,441 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,441 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 17th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got exactly what i wanted in specified time frame.easy and convenient. Great service”

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Posted 7 years ago

“I am a regular customer from amazon.in since a long time now. good service support, fast deliveries and genuine products. way to go!!”

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Posted 7 years ago

“Very good excellent delivery”

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Posted 7 years ago

“Got my order out on time, good customer service, there is always someone there to talk to, nu automation.”

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Posted 7 years ago

“Deliverd fast and products do exactly what they say they will and returns are no hassle either and it's free .”

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Posted 7 years ago

“great service”

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Posted 7 years ago

“Joining Amazon Prime Was The Best Thing I Have ever Done...Being Disabled I Can`t Get About Like I Used To...Now I get Everything I need Next Day When I Order Week Days And Get My Food Shopping Within Couple Of Hours...Then Watch Up To Date TV Shows And Movies...Simply Splendid..”

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Posted 7 years ago

“TE HABLO DE ESPAÑA Y EL MUNDO ENTERO LO QUE VENDE AMAZON ES REAL Y SI HAY UN ERROR LO RESUELVE Y SE ACABO. EN CAMBIO USTEDES PONEN MIL TRABAS CREO QUE NUNCA MAS COMPRARE NADA A USTEDES”

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Posted 7 years ago

“Excellent,fast delivery”

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Posted 7 years ago

“Fantastic service.”

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Posted 7 years ago

“I have recently made a purchase from Amazon I reserved my order the following day very fast delivery”

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Posted 7 years ago

“Amazon is the best. They have a huge range of products, reliable shipping, and have an easy-to-use website.”

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Posted 7 years ago

“Because every item I have sent off for it always come back for me”

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Posted 7 years ago

“They have an excellent customer service and prices.”

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Posted 7 years ago

“The art book arrives in mint condition!”

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Posted 7 years ago

“Iv'e been shopping via Amazon for many years now. Occasionally, when a problem arises, it's sorted quickly and efficiently, always to my satisfaction. I would recommend Amazon Prime to anyone---After all, who else does a free "next day" delivery???”

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Posted 7 years ago

“Order pay delivered! literally less than 12 hours overnight! how good is that?”

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Posted 7 years ago

“Made an order on Saturday and requested next day delivery. ....it turned up Sunday afternoon amazing. ..fully tracked with sMs confirmation. ..”

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Posted 7 years ago

“Always good, had some issues with delivery all resolve delivery now due to great customer service team.”

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Posted 7 years ago

“You can always rely on amazon. I have been buying from amazon for years and have never once had a problem. Very happy customer.”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,441 reviews