Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,441 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,441 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 17th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My children live in Canada so I do a lot of my Christmas shopping through Amazon for convenience. Amazon has a first-rate customer service and they have consistently been very good in resolving any issues of damaged, lost or stolen goods. They also have an excellent shipping policy.”

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Posted 7 years ago

“I recently bought a crystal chandelier through amazon the service and quality were excellent as was the value”

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Posted 7 years ago

“great items really lovely dark shows up plants beautiful, fast delivery too”

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Posted 7 years ago

“They called me the next day to confirm my order had been received and the toilet dispatched. It arrived less than two days after I placed the order, delivered by a courteous and helpful courier who helped me unwrap the items to make sure that they were in good condition. They were beautifully packed and arrived in pristine condition. Thank you for an excellent service.”

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Posted 7 years ago

“they make me happy each time I purchase, with prime quick service it's a winner for me.”

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Posted 7 years ago

“always satisfied and always on time”

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Posted 7 years ago

“Impeccable dependability.....”

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Posted 7 years ago

“Impeccable dependability.....”

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Posted 7 years ago

“I ordered a bridal headpiece and its so pretty! Its definitely the missing piece that I've been looking for for the longest to go with my gown. Cant wait to wear it!!”

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Posted 7 years ago

“on time arrival”

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Posted 7 years ago

“Product exactly as described and delivered on same day, exceptional service”

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Posted 7 years ago

“They were fast and great communication and always kept me up to date!”

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Posted 7 years ago

“Amazon stands behind products they sell”

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Posted 7 years ago

“It's cheaper and I like it”

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Posted 7 years ago

“The things a got from amozon was cheap and my kids was over the moon”

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Posted 7 years ago

“As soon as I order I get immediate confirmation of this and fantastic updates on where my order is up to. I work long hours and this is something I really appreciate and value.”

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Posted 7 years ago

“i usually buy prime so everything i order is very fast at delivery, packages always looked after and in good condition even from overseas”

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Posted 7 years ago

“Amazon is literally the only company I use for absolutely EVERYTHING. That's because I can make an informed judgement on items I want to purchase as everything has verified reviews. Prime is a fantastic service with next day delivery on so many items and I can honestly say that the Customer Service and returns policy is really really very impressive. And I have really high standards. And when they say next day delivery, they mean it!!! Unbelievable. I can order at 10 c'clock at night and receive my purchase the next day!! Thanks Amazon and I amd and always will be a number one fan. I wish I could give more than 5 stars. 10 would be more appropriate ********** :)”

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Posted 7 years ago

“The utmost extensive site with possibilities of everyday whimsical needs for everything you are looking for that and even hard to find products!”

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Posted 7 years ago

“Everything was going perfect”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,441 reviews