Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,441 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,441 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 17th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love using Amazon for the huge selection of products, the ease of ordering and the speed of delivering.”

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Posted 7 years ago

“Order received within a day, great product, amazing service as always with Amazon”

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Posted 7 years ago

“By Delivering the correct item on time with no fuss or bother. Beats city shopping any day! The returns policy is simple and prompt as well, why would you shop anywhere else!”

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Posted 7 years ago

“All round service”

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Posted 7 years ago

“The best delivery times, prices and they have everything I need always”

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Posted 7 years ago

“get my order”

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Posted 7 years ago

“Fast on getting your stuff”

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Posted 7 years ago

“Always deliver on time.”

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Posted 7 years ago

“their customer service is second to none with so many items to compare I always check out Amazon before anyone else.”

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Posted 7 years ago

“Fast Shipping”

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Posted 7 years ago

“Lots of choices, great prices and various delivery options, easy to use website.”

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Posted 7 years ago

“They deliver and csn return what is wrong or I dont like.”

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Posted 7 years ago

“They have been great. Everything came on time.”

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Posted 7 years ago

“Their customer service is amazing - I order from them all the time and when I have had a rare problem they have dealt with it immediately. I have the greatest of confidence in them!”

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Posted 7 years ago

“The product was accurate to the sales advertisment.I am extra pleased with the speedy results and the large tin.”

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Posted 7 years ago

“Wrong size house sign was sent so the company sent another without any hassle and were very polite. The product was also excellent.”

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Posted 7 years ago

“I bought pearls from Rolicia, they are beautiful and were a great price,”

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Posted 7 years ago

“I ordered a mobile phone and received information that due to damage in transit the goods would not be delivered and Amazon would arrange a credit to my Account.In the usual Amazon way the refund was made immediately.I have made numerouse purchases form Amazon and I will always use them as long as they can supply my requirements.Stop people slagging Amazon they do a great job. Regards Anthony Hackney”

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Posted 7 years ago

“I have used Amazon.Co.UK Prime for various items on many occasions and can honestly say, that they have always provide a first rate and very timely service. I have recommended them to all my family and friends and would recommend them to anyone looking for a fast and first rate provider of thousands of good products and services. Thank you and well done Amazon Prime”

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Posted 7 years ago

“item purchased always arrive on time and are of the best quality normally as described by the sellers”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,441 reviews