Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,441 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,441 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 17th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waiting for final steps but good so far”

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Posted 7 years ago

“I can find every thing i want that's really cool”

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Posted 7 years ago

“The website is very easy to use and with Prime there are many benefits.”

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Posted 7 years ago

“Always good service and fast delivery.”

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Posted 7 years ago

“Amazon are amazing !! Speedy delivery, excellent service and no problem with returns. I always search amazon before trying any other website. It’s very unusual if the item I want is not available”

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Posted 7 years ago

“Amazing ! best shopping experience. Period.”

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Posted 7 years ago

“Price, quality, delivery time, variety of products.”

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Posted 7 years ago

“Love it love it”

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Posted 7 years ago

“Service as it should be, refunds are simple and account credited as soon as the parcel is dropped off. Getting through to customer services via phone can be tricky to navigate on the website, that said once through excellent customer service.”

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Posted 7 years ago

“Items are always delivered on time and they have a no nonsense free return policy should you find any problems with your items.”

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Posted 7 years ago

“Amazon always seem to have your back, having had a problem with an item bought through Amazon, they organised the return and redilivery of the said item, first class ! .”

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Posted 7 years ago

“very happy”

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Posted 7 years ago

“This is one of the best stores on the web. I highly recommend it.”

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Posted 7 years ago

“The item delivered was faulty. I used the webchat and spoke to an agent instantly. They sorted it within a few minutes and I got a full refund. Excellent service as usual.”

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Posted 7 years ago

“Great prices on item Quick postage”

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Posted 7 years ago

“Every time order next day delivery did what they promised”

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Posted 7 years ago

“A great selection and really speedy delivery to the Isle of Man.”

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Posted 7 years ago

“My orders always arrive when expected, in good condition and exactly as described”

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Posted 7 years ago

“I am I already shop at Amazon before and got outstanding results there are one of the best website I can go on to order shoes computer a lot of my items so if I can win that $250 gift card it will be appreciated Amazon you are number one in my book thanks”

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Posted 7 years ago

“Quick delivery, excellent service and great customer service team to help when there is a issue.”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,441 reviews