Appliance Central Reviews

Name: Appliance Central
Rating: 4.51

4.5 Rating 10,188 Reviews

88 %

of reviewers recommend Appliance Central

4.5

Based on 10,188 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Appliance Central 5 star review on 11th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Couriers arrived on Wednesday without tools to install the hose connection. They left taking the old washing machine but had removed the plug on the pipe in the vanity cupboard where the hose connects which rendered the sink unusable. There was no communication about this or about water leakage into or under the vanity. They did not return til the next day in the afternoon to complete the installation. They took 10 minutes saying it was complete. However when the new washing machine was run for the first time according to the instructions in the manual we could hear water leaking onto the floor. On checking we could see the hose was not secured onto the pipe under the sink as before. This led to further potential water damage. We secured the connection ourselves and the leak stopped and we were able to clean up the water and complete the wash cycle. In addition the power safety switch overrode during the cycle switching off the power to the property. Same thing happened next morning with next load of washing. No other machines such as dishwasher, computer etc were running at the time. Have since done 2 loads without loss of power or incidents. Found the installation process to be incompetent and lacking in communication. Delivery prompt and price of washing machine very good.”

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Posted 3 years ago

“Was very disappointed to have our install delivery occur and the deliverers left all the packaging here … I have no way of getting rid of it , except possibly making numerous trips to the tip. Atm it is all in my carport meaning we cannot put car there. Also leaving the our other fridge out In the rain was not great for it either!”

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Posted 3 years ago

“Item is yet to arrive after a week. To be fair its not Appliance Centrals fault but they use this freight company willingly.”

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Posted 3 years ago

“The appliances were delivered, which isn't the issue. They did not hook up the washing machine properly, by not installing a proper hose, so when I did my first wash, it leaked all over the laundry room. And the dryer was not hooked up correctly either. Not good, as installation was supposed to be included, but they did a terrible job”

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Posted 3 years ago

“The delivery person didn't took out the existing refrigerator though it was mentioned that the old refrigerator will be recycled”

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Posted 3 years ago

“I still do not have my product”

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Posted 3 years ago

“Very slow delivery, and poor customer service when following up on the delay”

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Posted 3 years ago

“I purchased from you as it was advertised as a 1 to 2 day delivery and I wanted a TV for the footy finals. It’s now 7 days on and my TV still hasn’t arrived!! 🤦🏻‍♂️🤦🏻‍♂️ Your pricing was good, execution of promises poor”

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Posted 3 years ago

“The owner's manual in the fridge is VIETNAM language on it. Not english.”

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Posted 3 years ago

“On the website, it says that items are usually dispatched within 1-2 days after order is placed. I placed an order for a in-stock fridge 7 days ago and it is still not dispatched. Rang Appliance Central and was told they were out of stock in NSW and had to get stock in from elsewhere and they are unsure when stock would arrive. Would have bought another model if delay was anticipated.”

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Posted 3 years ago

“I received my product very promptly which is commendable however after my product was damaged the response and chasing has been quite poor”

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Posted 3 years ago

“Purchasing the goods fine. The whole delivery service was abysmal. The transport company rang one morning and left a message stating I needed to call back ASAP to get delivered. I couldn’t call so my wife did and the driver was very defensive and had many excuses about truck sizes and whatever. We weren’t fussed. Then he rang the next day and said it couldn’t be delivered that day but will be the next. He was very short and again not very pleasant to deal with. It got delivered two days later. Also, I hadn’t received any notification when it was to be delivered or if it had even been delivered from them or yourselves. Customer service from your transport company at its lowest. Anyway, tv works great.”

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Posted 3 years ago

“We were told our deliver would come in 1-2 days it’s almost over a week later. Very disappointed!”

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Posted 3 years ago

“It’s been 9 days since I spent almost $10,000 on purchases of Samsung TV’s and sound bars. Even though they said it was in stock, there is no sign of my delivery. To make it worse, I can’t get Ben or Ann to return my calls.”

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Posted 3 years ago

“Your price was good. The paperwork good. But the delivery experience has been poor. I ordered Monday it's now Saturday and my goods are not here. You are in Sydney, I am in Jervis Bay a little over 2 hours away. 5 days ? And worse still your couriers cannot tell me where my goods are? The tracking on their App tells me it's on the Gold Coast ? Phoned their local guy who didn't know. He referred me to their Wollongong branch who tell me it's not on the Gold Coast (problem with duplicate tracking numbers ?) it's with a subcontractor for delivery but they couldn't tell me who or where my goods are??? Got me to raise a ticket on their website. That was on Thursday, no response so far. This order was for an LPG gas heater, by the time I get it it will be summer and I wont need it !!!”

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Posted 3 years ago

“Delivery was efficient but installation need to be improved. 1st Order - Washing machine was installed incorrectly, which has caused leaking issue. 2nd Order - Fridge was delivered quickly but it was dropped at front of garage first. The drivers refused to enter my house for installation.”

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Posted 3 years ago

“I purchased a TV and have yet to receive it was supposed to be delivered Saturday 24th I received a phone call saying it was damaged I don't know what's going on”

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Posted 3 years ago

“My delivery was late as it was left in the depot. I had to chase up my order.”

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Posted 3 years ago

“I purchased a LG GF-L570PL LG 570L Slim French Door Fridge, order ID 96424. The sales process and organising delivery was fine, staff pleasant and helpful. We had and still have issues with the delivery and installation. The delivery team were polite and helpful. They had to bring the fridge around to the rear of the house as it would not go through the front door. Unfortunately they did not have enough training or experience in the movement of a heavy fridge on wooden floors. After pushing the fridge sideways across our wooden floor it has left deep indentations which will be expensive to repair. Installation was the next issue. In the sale process we ticked the installation required box expecting that the install process as detailed in the manual would be followed. After manoeuvring the fridge into the fridge space it was plugged in and we were told not to turn it on for two hours. The delivery team then left. The levelling and door adjustment as detailed in the installation section of the manual was not done. My communications with Appliance Central from this point were disappointing to say the least. After advising that the installation process was not complete nothing happened for days so I engaged an LG repairer to attend and complete the install, cost $99. I am at a loss as to what I am going to do about the floor damage as the repair process will cause major disruption and cost. I have supplied a photo of some of the groves that were created in the floor.”

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Posted 3 years ago

“Haven’t received my item yet!!!!”

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Posted 3 years ago

Appliance Central is rated 4.5 based on 10,188 reviews