Appliance Central Reviews

Name: Appliance Central
Rating: 4.52

4.5 Rating 10,606 Reviews

88 %

of reviewers recommend Appliance Central

4.5

Based on 10,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Appliance Central 5 star review on 7th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve made the purchase but I haven’t yet received the item.”

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Posted 3 years ago

“Telephoning your office was difficult. Recording speeds up and is indecipherable. Then dead air , music stops. Takes a while to get through. Then put in hold and left on hold. Took five phone calls to get through. When I did get through staff member couldn't either find my order, or the EFTPOS machine! Had to call back AGAIN!”

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Posted 3 years ago

“Good price but the communication was lacking. The original "delivery window" was 8.30am-6pm on Saturday - such a large window meant someone needed to be home all day. Delivery never ended up arriving on Saturday so it was a big waste of time. The delivery was completed on Monday and the guys were great. Very friendly and they installed it and took the old one away.”

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Posted 3 years ago

“The appliance we ordered is great. The delivery guys were a joke.”

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Posted 3 years ago

“Great price, great range of products, but would be great if you could choose how and who it can be delivered by. Amarex (formerly Fastways) was a nightmare!”

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Posted 3 years ago

“Heater ordered on 14 June, still not here on 22 June.”

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Posted 3 years ago

“Still waiting on delivery”

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Posted 3 years ago

“Delivery takes to long unlike previously.”

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Posted 3 years ago

“the delivery people suck was supposed to be 3days not”

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Posted 3 years ago

“The price is quite competitive and website order was easy. However I am still waiting for the back order to confirm when I can expect my product to be available for delivery”

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Posted 3 years ago

“Phone service great. Waiting for appliance to be delivered as it was out of stock.”

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Posted 3 years ago

“When I can receive my ranghood”

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Posted 3 years ago

“I recently purchased a dishwasher from Appliance Central and found after a few uses for it to be very underwhelming in its performance. I was not offered any post sale assistance but simply told to get in contact with the manufacturer to sort it out myself. I will never deal with Appliance Central again not recommend anyone else to do so, customer service and customer retention is clearly not of any importance.”

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Posted 3 years ago

“I purchased a Miele TriFlex vacuum. Good deal, however I haven't been able to get it to work. It seems like the battery won't charge properly. Spent 30 minutes on hold to the Miele customer service line, then when I finally got through they said I need to talk to a different department. After 15 minutes waiting I hung up. I understand it is out of Appliance Essential's hands, but they are selling a faulty product. When I mentioned vacuum to the Miele woman knew exactly what model vacuum I was calling about, without me having to tell her. I am going to ask for a refund.”

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Posted 3 years ago

“I have yet to receive what I have purchased. A little disappointed as a good majority of the reviews said speedy delivery, and I have yet to see that .”

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Posted 3 years ago

“I think the purchase price excellent the delivery men good but the delivery changes very fustrating you can handle one but not 3 a bit to much.”

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Posted 3 years ago

“Fridge is excellent, very happy about it Delivery drivers could’ve been more careful as they kept saying we only have ten minutes to deliver item as a couple of mm too wide so took front door off Ran over a plant growing next to front steps with trolley and ran into hall architrave and took paint off, otherwise great!”

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Posted 3 years ago

“This is the first time I have used this web site. Easy to order the product i want, but I still have not received it or heard anyfeed back on when I should receive it. If the product is unavailabe because of suppy issues, a quick message once a week would give me more confidence in this service.”