Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,115 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,115 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

Visit Website

Write Your review

Tell us how Appliances Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appliances Direct 3 star review on 30th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service”

Helpful Report

Posted 3 years ago

“Pleasantly surprised. I had a phone call the night before to confirm delivery and a quick chat. There was no hard sell. The delivery driver and installer were excellent. They phoned ahead. They were extremely pleasant and courteous and went out of their way to fulfil our wishes. I could not recommend them more highly. I would definitely recommend them.”

Helpful Report

Posted 3 years ago

“Very helpful”

Helpful Report

Posted 3 years ago

“great refund policy which differentiates it from other suppliers such as AO, purchased a dehumidifier and found it wasn’t needed in the end. Appliances Direct arranged for a full refund. Would use again other others.”

Helpful Report

Posted 3 years ago

“Faultless service in all Departments, but I shall not use is purely for the courier choice.The courier company said there was no one at home, but I had the electric gates open and there is nothing on my CCTV recordings.”

Helpful Report

Posted 3 years ago

“Appliances Direct Staff are amazing, they were there to help with everything all along the way. I had a question regarding the extended warranty and this was dealt with efficiently. The items I purchased were a competitive price so I was well pleased. The delivery was two hours early which did provide my son with a slight problem. He had his hands full with a sick baby and a toddler at the time and I was on my way to assist him. No phone call to let us know they were going to be early. The delivery guys were quick to drop and run. I had paid extra to have them fit the drier but they just dropped it in the outhouse, took the packaging and disappeared. I put it in place and plugged it in. It worked perfectly, so no problem there. Full marks to Appliances direct but the delivery service used was not up to their standards.”

Helpful Report

Posted 3 years ago

“Great service, great product.”

Helpful Report

Posted 3 years ago

“Great price next day delivery”

Helpful Report

Posted 3 years ago

“Brilliant service and thanks for a speedy response. Love the washer I ordered.”

Helpful Report

Posted 3 years ago

“Helpful employee with telephone enquiry regarding induction hob on Rangemaster oven. Difficulty nationwide on stock issues with this particular product but AD had several in stock Prompt next day delivery had I wished for. However, I needed to make delivery arrangements at home so opted for three working days notice. Good communication throughout with delivery window of 2hrs notified the day before and texts to say when would be with us. Most efficient all round. No hiccups. And charming lady who answered the telephone when I first enquired. Bingo!”

Helpful Report

Posted 3 years ago

“My cooker arrived severely damaged. Delivery men were fabulous, took photos to verify and told me to ring customer services. Customer service were very helpful, arranged a replacement straight away which was delivered 3 days later.”

Helpful Report

Posted 3 years ago

“Efficient, friendly helpful in a timely and no jargon way”

Helpful Report

Posted 3 years ago

“I bought a very competitively-priced replacement CCTV DVR/Controller for my home system as my old one had failed (or so I thought). I thought I also had a fault with the new one I'd bought but after contacting the lads (Jayson & Keelan) in AD's CS Tech dept who were very prompt in their replies and sound in their advice, I found that the power supply to my old machine had been the problem all along. So now I have 2 x CCTV controllers but at least I'll know what to check if I have a similar problem in the future. Well done AD's Tech Support!”

Helpful Report

Posted 3 years ago

“Excellent!”

Helpful Report

Posted 3 years ago

“Excellent, fast delivery, great customer service.”

Helpful Report

Posted 3 years ago

“Excellent service, Rangemaster hob delivered well packaged and on time. Highly recommended”

Helpful Report

Posted 3 years ago

“Although I understood there was a slight delay in transit the item was delivered in a few days.”

Helpful Report

Posted 3 years ago

“We ordered a Dehumidifier from Appliances Direct. So much cheaper than anywhere else and delivered within two days. Fantastic service.”

Helpful Report

Posted 3 years ago

“We ordered a Dehumidifier from Appliances Direct. So much cheaper than anywhere else and delivered within two days. Fantastic service.”

Helpful Report

Posted 3 years ago

“Excellent service. Prompt delivery plus a phone call to ensure the order was correct. Very pleased. courier was very helpful as I am shielding.”

Helpful Report

Posted 3 years ago

Appliances Direct is rated 4.2 based on 6,115 reviews