Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,149 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,149 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

Visit Website

Write Your review

Tell us how Appliances Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Second time of ordering from Appliances direct. Really quick service and quality products at a reasonable price. If I need anything else this would be the first place I visit”

Helpful Report

Posted 4 years ago

“The new cooker we purchased was your own make and done the Christmas dinner to perfection, many thanks would definitely purchase again 10/10”

Helpful Report

Posted 4 years ago

“Wxcellent service. From ordering to delivery was only 18 hours. The 2 delivery guys very polite & courteous. Hughly recommended. Thank you.”

Helpful Report

Posted 4 years ago

“Easy to navigate the website to find a new washing machine that fitted what I wanted and also within my tight budget. I used next day delivery because I needed the washing machine quickly. Communication was good and I didn’t need any contact outside of that. I was given a time slot and it arrived in that time. The delivery service let me know when they were 25 mins away which was really useful. The delivery men were very friendly and helpful. Because of COVID I didn’t want the washing machine brought in to the house and we were able to bring it in ourselves. I didn’t ask but got the impression if I had no help available they would have brought it in as safely as possible (they were already wearing masks for the doorstep delivery). The washing machine is great and I have had no problems. I would definitely use Appliances Direct again.”

Helpful Report

Posted 4 years ago

“Easy to order, kept updated on delivery times. Items received all packed well and delivered on time.”

Helpful Report

Posted 4 years ago

“Amazing price for our new TV, super speedy delivery, lovely polite delivery driver - thank you!”

Helpful Report

Posted 4 years ago

“The service was excellent it was should have been next day delivery but came the day after but refunded the money with no problem the hob looks great the price was great and it makes my kitchen look good”

Helpful Report

Posted 4 years ago

“Really pleased fast delivery would highly recommend”

Helpful Report

Posted 4 years ago

“Excellent service by yourselves & the delivery men very pleasant bought condenser dryer for mam & dad they love it kept up to date for next day delivery got phone call 10 mins before it arrived ver happy”

Helpful Report

Posted 4 years ago

“Fantastic service ordered a range cooker on Friday and it was delivered to my door Saturday 9am couldn’t fault it lovely cooker great service.”

Helpful Report

Posted 4 years ago

“Excellent customer service. We paid extra for next day delivery, but item did not arrive next day. Probably not your fault because of Xmas rush. No problem, as request for refund for next day delivery was acted on straight away. Wife was desperate for her new hoover, and it arrived the day after. Thank you very much. Would definitely consider shopping with you again.”

Helpful Report

Posted 4 years ago

“Excellent attitude of the delivery people. Polite, helpful and friendly. Bought the item online. Easy to order, price, delivery slot and time. Can't fault these guys. Thanks”

Helpful Report

Posted 4 years ago

“Very good service received item next day couldn't ask for more”

Helpful Report

Posted 4 years ago

“Excellent service”

Helpful Report

Posted 4 years ago

“Fantastic service. 48 hours and it's was working in my kitchen. Thank you x”

Helpful Report

Posted 4 years ago

“You phoned within ten minutes confirming my order and the way forward. I received emails advising of the arrangements (although one wasn't quite correct and sent me into a panic. Your delivery operatives were helpful and arrived at the allotted time. Thank you”

Helpful Report

Posted 4 years ago

“Fast service”

Helpful Report

Posted 4 years ago

“Excellent service and no queing or long delivery waiting times.....”

Helpful Report

Posted 4 years ago

“Great service, ordered on Thursday evening received by Saturday morning”

Helpful Report

Posted 4 years ago

“Customer service absolutely fantastic price best place around delivery right on time I'm could not ask for a better service this is about the 7th item I have purchased from this company fantastic”

Helpful Report

Posted 4 years ago

Appliances Direct is rated 4.2 based on 6,149 reviews