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Appliances Direct Reviews

4.2 Rating 5,704 Reviews

80 %

of reviewers recommend Appliances Direct

Company Reviews

4.2

Based on 5,704 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Appliances Direct Reviews

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 2 star review on 19th March 2024

Appliances Direct 4 star review on 11th March 2023

Appliances Direct 1 star review on 16th January 2023

Appliances Direct 1 star review on 16th January 2023

Appliances Direct 1 star review on 12th January 2023

Appliances Direct 1 star review on 12th January 2023

Appliances Direct 5 star review on 20th December 2022

Katherine Pluck

35

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing service especially Holly she went beyond helpfull. I was kept up to date on delivery and phoned 30 minutes before arrival time. Excellent price”

Posted 1 month ago

“Please turn off the light as you leave.”

Appliances Direct 2 star review on 19th March 2024

Posted 1 month ago

“SImple, straightforward ordering at a good price and superfast delivery at the time specified whilst buying. Good job!”

Posted 1 month ago

“Good after sales customer service”

Posted 1 month ago

“Excellent from start to finish. Great communication. The delivery men, were courteous and very helpful. Cannot comment on the washer yet as not yet installed, but don’t doubt it will be fine”

Posted 1 month ago

“The only thing that let down the whole experience was me! I forgot to make 1 crucial measurement when ordering a replacement dryer. Realised on the day of delivery that it wouldn't fit through the door frame. Drivers and AD were excellent and dealt with the cancellation and full order refund swiftly. Great company”

Posted 1 month ago

“Efficient service: good price, good delivery times… so, overall, very happy.”

Posted 1 month ago

“Excellent service-fast delivery”

Posted 1 month ago

“Ordering and delivery was fantastic! Driver was nice and polite. The dehumidifier works good but to open the drawer to empty, absolutely ridiculous, you fight to get it open then it causes floods in the room you put it in. Don't why is causes such a mess”

Posted 1 month ago

“Having researched the product, the price and free delivery was what attracted me to this site. I specified a delivery date, they sent a message with a 1 hour window and delivered on time. Very happy with my purchase and will use again.”

Posted 1 month ago

“Both price and delivery were factors in choosing to buy a tumble dryer from appliance direct. Ordering and payment went smoothly and selection of delivery date was perfect. Was kept up to date via email sms too. Unfortunately on the day delivery was late by 6 hours due to issues. This did spoil an otherwise good service but the delivery crew elevated an otherwise poor service with their courteous behaviour and professionalism so would probably risk using appliance direct in the future knowing if issues arise I will get my goods at least on the delivery day stated”

Posted 1 month ago

“Service and price extremely satisfied customer”

Posted 1 month ago

“After a problem with uploading photos and videos of a faulty item which caused some anxiety Appliances Direct speedily rectified the situation and the issue was happily sorted.”

Posted 1 month ago

“my first purchase with Appliance direct. Ordered Saturday 12.00 am arrived Monday 48h communication by txt and email tracked and a courtesy call on the delivery day . postage reasonable well done over all and i will be using them again”

Posted 2 months ago

“There were parts missing from the product and a damaged panel. The box was undamaged so the problem rests with the manufacturer. Appliances Direct collected the product and refunded in good time.”

Posted 2 months ago

“I have one little gripe but overall I’m very, very pleased with the service. The gripe being, the item I was looking at was £307 (lower than any other site in my search).I kept viewing the item throughout day pondering whether to buy. It wasn’t until the next day when I decided to buy and the price had gone up to £319. Granted not a massive amount but it did make me wonder that the more hits the product got the price would increase. Right or wrong I just didn’t think it was ethical. That said, the service, delivery and communication was excellent.”

Posted 2 months ago

“Excellent Customer service”

Posted 2 months ago

“Faulty microwave was replaced quickly received next day after reporting the unit not working as display was not showing”

Posted 2 months ago

“Customer service was excellent. Price was a Which? Best Buy & Best Value. Delivery within 3 working days with a 2-hour timeslot.”

Posted 2 months ago

“Very good price for a fitted dishwasher. The engineers turned up on time, removed our old appliance and fully fitted and tested the new appliance in about 90 minutes. They took the old appliance away leaving no mess. So far we are very happy with the installation. We will test the dishwasher over the next few days 🤞😀”

Posted 2 months ago

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Appliances Direct is rated 4.2 based on 5,704 reviews