Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,327 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,327 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good prices and friendly staff”

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Posted 4 years ago

“Ordered washing machine 5pm night before arrived 7.30am next day excellent service, i was even able to track order. Good price good all round service. I will definitely use Appliancedirect again.”

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Posted 4 years ago

“Order process was really simple, chose standard delivery, received in very good time.”

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Posted 4 years ago

“Great service and price and next day delivery”

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Posted 4 years ago

“Very good price and service next day delivery plus the delivery guys were very helpful and put the fridge freezer in the kitchen where we wanted it can't fault the quality service and price 5 stars from us tganks”

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Posted 4 years ago

“Quick hassle free.”

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Posted 4 years ago

“Brilliant, item was not available before Christmas, but they got one for me and delivered it 3 days before Christmas. Can’t get much better. Will definitely use again. Well done. Cheers and have a happy Christmas”

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Posted 4 years ago

“Ordered 21st December and was delivered next day with a courtesy call regarding time slot. All I can say is that my experience was first class and can’t fault the people who are involved from start to finish”

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Posted 4 years ago

“Excellent service. Arrived on time and a great product which I have had before.”

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Posted 4 years ago

“Easy from start to finish 5 stars A painless experience in this horrible year 2020. Thankyou”

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Posted 4 years ago

“Dishwasher broke, needed a new one in time for Christmas, checked Appliances Directs website, saw what I wanted ordered it and picked it up two days later. Christmas chaos averted, thanks Appliances Direct”

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Posted 4 years ago

“Excellent and quick delivery”

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Posted 5 years ago

“Good value, good communication, delivery delayed due to C-19 but delivered on revised date. Overall good service.”

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Posted 5 years ago

“Website is easy to navigate and checkout straight forward without loads of extra unnecessary boxes to tick etc delivery was reasonably priced and item arrived within estimated time. Second time our household have used them and wouldn’t hesitate to do so again 👍”

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Posted 5 years ago

“Delivery was much sooner than I was initially advised. First class service. This was my second purchase from this supplier in the last six months - would definitely deal with them again.”

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Posted 5 years ago

“Great prices and super fast service”

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Posted 5 years ago

“Having been left in the lurch by my service provider, I ordered a new tumble dryer online and to my great relief it was delivered on Christmas Eve. Everyone that we spoke to about the delivery was clear and helpful and the delivery was made within the timeframe expected by two helpful and considerate gentlemen. Appreciating the challenging times that everyone is trying to live with I was extremely grateful.”

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Posted 5 years ago

“Excellent service and very good prices,definitely use them again”

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Posted 5 years ago

“I opted to pick up my purchase (BBQ) from appliances direct near Derby. COVID 19 social distancing measures in place. I only had to wait a short time and I was given my BBQ. Pleasant staff, great prices. Delivery is a bit expensive hence the reason I picked the BBQ up. Steak ‘n’ Ribs, yum yum!”

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Posted 5 years ago

“Ordered one day. Delivered the next. Product description accurate. No problems”

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Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,327 reviews