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Appliances Direct Reviews

4.2 Rating 6,149 Reviews
80 %
of reviewers recommend Appliances Direct
4.2
Based on 6,149 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Appliances Direct Reviews

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 1 star review on 25th June 2025
Anonymous
Appliances Direct 3 star review on 30th April 2025
Rob Bruce
Appliances Direct 1 star review on 20th April 2025
Anonymous
Appliances Direct 4 star review on 10th January 2025
Penny Comley-Ross
Appliances Direct 1 star review on 11th December 2024
Ghoerghe Crisu
Appliances Direct 5 star review on 2nd October 2024
Michael
Appliances Direct 5 star review on 15th September 2024
Aleksandar Og
46
Anonymous
Anonymous  // 01/01/2019
Great Price and very quick delivery
Helpful Report
Posted 4 years ago
good price -good service, although a delay in delivery this was due to the manufacturer rather than Appliances Direct, and we were kept informed throughout. It was difficult to find a fridge freezer with ice making facility that was not a large American design as we had a limited space to fit it, but the Liebherr was perfect. Delivery was excellent as there were a few problems getting the appliance through the door, but the delivery agents were very helpful.
Helpful Report
Posted 4 years ago
Exellent communication and helpful, presentable and accommodating delivery persons. Will definitely buy from this company again
Helpful Report
Posted 4 years ago
our new cooker hood/extractor was delivered very quickly , great price and quality
Helpful Report
Posted 4 years ago
Very good service. I was advised when my order was to arrive. Arrived when stated.
Helpful Report
Posted 4 years ago
The service was great, ordered one day and received the next day, thank you
Helpful Report
Posted 4 years ago
Can't fault Appliance Direct. I was kept in the loop with emails and phone calls about the delivery and it was delivered exactly when they said it would be. Would use them again.
Helpful Report
Posted 4 years ago
Very happy with product. I ordered this on a Sunday evening, it was delivered Tuesday and I did not pay for next day delivery
Helpful Report
Posted 4 years ago
Delivery was swift and well tracked. The Air conditioning unit was well packed and came with everything you needed. Very pleased with the service.
Helpful Report
Posted 4 years ago
Very prompt delivery. No problems at all. Thanks
Helpful Report
Posted 4 years ago
Brilliant company
Helpful Report
Posted 4 years ago
I ordered 2 dehumidifiers to go to 2 different addresses. Service was very quick, delivery was excellent.
Helpful Report
Posted 4 years ago
Good website easy to order and very good customer service Delivered promptly and when promised Would use again
Helpful Report
Posted 4 years ago
Very fast delivery, excellent product therefore ten out of ten!
Helpful Report
Posted 4 years ago
My appliances were ordered on Friday and available for delivery on Saturday. I requested Monday delivery and the items were delivered at the time specified. Excellent customer service. Good choice of appliances at very competitive prices.
Helpful Report
Posted 4 years ago
very easy to deal with , good range of product and very quick delivery at a competitive price
Helpful Report
Posted 4 years ago
Very good service
Helpful Report
Posted 4 years ago
excellent service,and good value for money item
Helpful Report
Posted 4 years ago
Great communication, super quick delivery. Amazed given current situation. Thank you AD
Helpful Report
Posted 4 years ago
Great service so far. Appliance arrived before expected due date. I received a text asking if it could be convenient to deliver a few days early. The review is for Appliances Direct and not the product as I have not used it yet
Helpful Report
Posted 4 years ago
Appliances Direct is rated 4.2 based on 6,149 reviews