Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,155 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,155 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately we had to cancell the order but AD returned our money within a week. Sorry and thank you.”

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Posted 4 years ago

“Good price and fast delivery”

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Posted 4 years ago

“Very prompt service. I could not believe how quickly it was delivered especially so near Christmas and Covid.”

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Posted 4 years ago

“well done. recommended.”

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Posted 4 years ago

“Great Price and very quick delivery”

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Posted 4 years ago

“good price -good service, although a delay in delivery this was due to the manufacturer rather than Appliances Direct, and we were kept informed throughout. It was difficult to find a fridge freezer with ice making facility that was not a large American design as we had a limited space to fit it, but the Liebherr was perfect. Delivery was excellent as there were a few problems getting the appliance through the door, but the delivery agents were very helpful.”

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Posted 4 years ago

“Exellent communication and helpful, presentable and accommodating delivery persons. Will definitely buy from this company again”

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Posted 4 years ago

“our new cooker hood/extractor was delivered very quickly , great price and quality”

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Posted 4 years ago

“Very good service. I was advised when my order was to arrive. Arrived when stated.”

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Posted 4 years ago

“The service was great, ordered one day and received the next day, thank you”

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Posted 4 years ago

“Can't fault Appliance Direct. I was kept in the loop with emails and phone calls about the delivery and it was delivered exactly when they said it would be. Would use them again.”

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Posted 4 years ago

“Very happy with product. I ordered this on a Sunday evening, it was delivered Tuesday and I did not pay for next day delivery”

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Posted 4 years ago

“Delivery was swift and well tracked. The Air conditioning unit was well packed and came with everything you needed. Very pleased with the service.”

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Posted 4 years ago

“Very prompt delivery. No problems at all. Thanks”

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Posted 4 years ago

“Brilliant company”

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Posted 4 years ago

“I ordered 2 dehumidifiers to go to 2 different addresses. Service was very quick, delivery was excellent.”

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Posted 4 years ago

“Good website easy to order and very good customer service Delivered promptly and when promised Would use again”

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Posted 4 years ago

“Very fast delivery, excellent product therefore ten out of ten!”

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Posted 4 years ago

“My appliances were ordered on Friday and available for delivery on Saturday. I requested Monday delivery and the items were delivered at the time specified. Excellent customer service. Good choice of appliances at very competitive prices.”

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Posted 4 years ago

“very easy to deal with , good range of product and very quick delivery at a competitive price”

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Posted 4 years ago

Appliances Direct is rated 4.2 based on 6,155 reviews