Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,167 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,167 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. The item was delivered when they said it would be. Also great after sales service.”

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Posted 6 years ago

“Fab from start to finish”

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Posted 6 years ago

“From the moment I ordered my Tumble Dryer to the moment of delivery, the service was excellent. Always kept me informed of the process and the breakdown of delivery times right down to the last 30 minutes. Delivery was by Arrow XL and the guys were very helpful and efficient. I would certainly use them again.”

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Posted 6 years ago

“I ordered something and it was delivered the day they said it would be. And on time and it was in perfect condition. The delivery driver was very helpful.”

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Posted 6 years ago

“I purchased a dehumidifier. The service was promt with no problems & was on time. The courier very obliging. Would shop from there again with confidence. C. Bailey”

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Posted 6 years ago

“Kept up to date all the way along the line, delivered exactly as and when it should have. Great prices and amazing delivery - will use next time, very happy 👍🏼❤️”

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Posted 6 years ago

“Good product Cheaper than other websites even when delivery was added”

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Posted 6 years ago

“Easy to purchase effient delivery on time and in perfect condition”

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Posted 6 years ago

“I was looking to replace my halogen oven , Appliances direct offered just what I wanted at a very good price , the whole shopping experience with this company was excellent I will definitely be using them again.”

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Posted 6 years ago

“Needed a dehumidifier following washing machine leak that seeped into floor and up walls. Excellent help from customer services lady as to which model. Very personal service and much appreciated. Delivery within predicted hour time slot. Definitely recommend andy would use again.”

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Posted 6 years ago

“I would definitely work for this company. Definitely!”

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Posted 6 years ago

“They had everything I wanted of all the same brand, just what I was looking for. If it wasn't for them I would be getting one appliance from Currys, another from Argos, and the last one from Homebase before they closed down. Thank you appliances direct. I will be shopping again.”

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Posted 6 years ago

“My mum needed a new cooker but no one had the one she wanted in stock, except appliances direct, I was really concerned about buying online but everything went exactly to plan, no probs with item, delivery or installation. Maybe we were lucky but the whole experience for us was flawless.”

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Posted 6 years ago

“I found the integral fridge I wanted. It was easy to order and book my chosen date. I was informed of time slot and confirmation of the delivery, It was delivered with ease and unpacked. Very pleased with this service👍🏼”

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Posted 6 years ago

“I bought a cooker for our Village Hall. Communication was excellent great information about delivery time. The delivery Guyswere friendly and very helpful. I cannot fault the service.”

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Posted 6 years ago

“Excellent Service. Driver phoned with 1 hour time slot and kept the appointment. Pleased with goods Keep up the good work”

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Posted 6 years ago

“Easy no nonsense transaction with swift free delivery. Would use again.”

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Posted 6 years ago

“Stand mixer ordered Saturday 24th Nov night. Delivered Monday 26th November. Excellent service with text alerts every step of the way. One small hiccup - gave me minor heart attack when the texted on Sunday to say "your item has been despatched". Would have bern useful to have added "to our courier". Otherwise very, very, very pleased with the srvice snd product.”

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Posted 6 years ago

“Good service, ordered and delivered in less than 24 hours. Good and accurate communication advising time of delivery. Product only in use for a week, but so far so good. Two "man" delivery team, courteous, efficient and helpful.”

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Posted 6 years ago

“Very rarely do I give 5 stars, as there is generally always room for improvement, However, in my experience with Appliances Direct, nothing could be faulted. The best price by a mile, paid for delivery in 4-7 working days, received email it would be delivered the next morning, between 7 - 9. Delivery driver rang at about 8 to inform me they would be there in 10 mins. They unpacked the box to make sure the microwave/oven was undamaged, a first for me as delivery drivers usually dump it with you at the front door. So price, communication, delivery I cannot fault, an excellent experience. Very rare these days. Well done and Thank You.”

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Posted 6 years ago

Appliances Direct is rated 4.2 based on 6,167 reviews