Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,168 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,168 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good communication, best price from my search. Used DPD who are generally pretty good at letting you know when your item will arrive. DPD drivers always polite and helpful. Purchase working okay to date. I would use this company again.”

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Posted 6 years ago

“Service great from start to finish, kept up to date with delivery which was 4 days before original date, would deal with them again.”

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Posted 6 years ago

“Best price, easy ordering and accurate delivery system. My product arrived spot o time within the allocated time slot, in perfect condition, and a very cheerful delivery man. Thank you, shall use you again.”

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Posted 6 years ago

“Great ordering and delivery system with 2 hour time slot and telephone call before arrival. Appliances we have bought to date are pefect condition and quality.”

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Posted 6 years ago

“Very happy with the service”

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Posted 6 years ago

“Was unable to locate locally a Spin Dryer to urgently replace the appliance we had so made an on line search until we saw exactly what we were looking for in size and capacity at Appliances Direct. A quick phone discussion with Jake, a knowledgable and courteous member of staff, confirmed that this dryer was what we were looking for and he organised delivery for three days. True to his word the appliance was delivered the three hundred miles to its destination within the three days !! So please are we that we intend to order another as a spare after the New Year.”

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Posted 6 years ago

“No problems at all, great service.”

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Posted 6 years ago

“Ordering was quick and easy, delivery painless and on time.”

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Posted 6 years ago

“Quick and smooth delivery, good service”

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Posted 6 years ago

“Excellent customer service and great prices”

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Posted 6 years ago

“Best price after shopping around. From start to finish brilliant. Special mention for the helpful, professional delivery guys.”

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Posted 6 years ago

“Excellent service, and priced matched as promised”

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Posted 6 years ago

“Delivery service was efficient and on time and all communication from purchase to delivery was excellent. I was also happy with the price of my item.”

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Posted 6 years ago

“Fast delivery, kept informed and good price.”

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Posted 6 years ago

“Appliances Direct is recommendable. My two packages were at the Postnord terminal two days ago. What has happened is that Postnord mistakenly (as is commonly the case with Postnord) did not read the label and only delivered the one unit. Delivery address is a factory which is constantly active. Postnord never tried to deliver the second forgotten package but claimed they could not deliver. By sending me an email which stated that it is at Falkoping Postnord they forced me to drive 36 km and miss an hour at work. This way they saved travelling and thus saved money. It is very common for Postnord who is locally known to have lost 1000nds of letters and packages. Never use Postnord to avoid trouble. Read review of Postnord. I now have both packages and all looks good. I commend Appliance Direct for a good job and will recommend you. Regards Gunnar Jespersen Director Fahrenergy ltd.”

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Posted 6 years ago

“Excellent delivery service. Purchased a freezer for my disabled mother in law. The delivery guys unpacked, inspected and even wiped the drawers for her. Sales team very helpful too”

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Posted 6 years ago

“Good product at a good price and delivered promptly”

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Posted 6 years ago

“Excellent service and price.”

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Posted 6 years ago

“Fast service. No problems. Plenty of notice about delivery.”

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Posted 6 years ago

“Exemplary service! I needed to change a big item and the staff were so helpful. From original order to change over, all within 1 week! Their prices and special offers, exactly as described with no hidden extras. The delivery within a couple of days is so refreshing. Delivery efficiently carried out within the hour of driver calling. Drivers, staff, all very pleasant and happy to take charge of the order for customer satisfaction. Many thanks appliances direct>>!”

Helpful Report

Posted 6 years ago

Appliances Direct is rated 4.2 based on 6,168 reviews