Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,535 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,535 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered our unit, it was delivered next day. It is brilliant thank you”

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Posted 5 years ago

“Awesome product”

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Posted 5 years ago

“every think went smoothly.goods as described delivery on time. highly recommended.”

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Posted 5 years ago

“Under difficult times they did well.”

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Posted 5 years ago

“Got the dishwasher on the day promised, at a fabulous price. A painless transaction from start to finish. Contact from delivery guys meant I didn't have to wait about, bang on time.”

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Posted 5 years ago

“Had an aircon delivered, had obviously been used before (battery in remote), water coming out of it from the box. Told AD and they told me this was because it been tested in a warehouse! Have arranged a collection/return for Sunday, DPD knows nothing about it. What a terrible experience!”

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Posted 5 years ago

“Washing Machine was delivered on time on our selected date Although because of Covi19 the washing machine was to be delivered to outside the door. The washing machine was actually delivered inside and put in its final position and we were given fitting instructions”

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Posted 5 years ago

“first class- delivery fast air con unit just the job price ok great”

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Posted 5 years ago

“Ordered and delivered as arranged”

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Posted 5 years ago

“Bought an air con, arrived 3 days later ( i had to chase the courier company) then to receive it and find out its broken...”

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Posted 5 years ago

“so pleased with my first wine cooler we ordered another one delivery was perfect no damages kept up to date with delivery date product was spot on would not hesitate to order from appliance direct again”

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Posted 5 years ago

“Fantastic company to buy from,updates of delivery .delivery man very helpful and polite, will definitely use again 👍🥰🤗🤗🤗”

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Posted 5 years ago

“do not deal with this company DO NOT USE Take your money and fail to deliver goods Bunch of cowboys”

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Posted 5 years ago

“Manipulating company. They put the price of the unit I ordered by £100 within 2 days. When I rang, the lady said that’s just business. I can’t believe they can manipulate their prices just like that. Would have give zero rating if I could.”

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Posted 5 years ago

“Quick and easy order and delivery and informed of delivery slot with a call 15 mins before”

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Posted 5 years ago

“Had to have my order for AirPods cancelled because I’m not on the public register.... and I do know know my neighbour and don’t have a landline!?! Not sure what relevance any of this has to an order for headphones!!!”

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Posted 5 years ago

“Ordered my appliance online. Paid. The following day was sent an email saying item was not in stock and that someone from the team would be in touch. Had to chase them the day after that. Got a weak apology and lame excuse they were busy. Now gotta wait 5 days for refund while they make interest on my money. Unacceptable!”

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Posted 5 years ago

“Great service! They kept me informed every step of the way from placing the order to receiving the product!”

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Posted 5 years ago

“Have to give 5 stars since everything went according to plan with no hassle and the appliance is working perfectly”

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Posted 5 years ago

“Have used appliance direct and there associate companies several times and cannot fault them. Recently purchased 2x cookers & microwave, delivery excellent with updates on day of delivery. Products good value for money. Would use again!”

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Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,535 reviews