Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,535 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,535 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered in the afternoon and came the next day as promised.”

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Posted 5 years ago

“The product was good quality. I paid for express delivery before 1 pm the next day and the item came much after 1. I paid extra for this, I tried to call the customer services line and waiting time was an hour and 45 minutes. I emailed with my issue and have still had no reply. I would like my postage refunded!”

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Posted 5 years ago

“Dishwasher due to be delivered 18/8 waited in for call and delivery but no dishwasher arrived. Contacted company to be told it was a failed delivery. The lady on the phone couldn't explain what this meant and was offered a refund. Asked if I could have it redelivered only to be told it was out of stock. Ask where my delivery was but they could not answer. Will not be using appliances direct again.”

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Posted 5 years ago

“Bought electric scooter m specs weren't same as what was stayed online description. Delivery was long and then delayed another week. No chance of getting through to customer service. Terrible first experience won't be buying again.”

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Posted 5 years ago

“I ordered a dehumidifier, delivery was spot on, the delivery agent was very kind and helpful. The item was spotless and is working perfectly so very pleased with it. Not sure how the returns system is so won't be able to say anything about it and I hope I won't need it.”

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Posted 5 years ago

“Trying to return faulty goods and have got absolutely nowhere. Deeply frustrating. Won’t be using this company again.”

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Posted 5 years ago

“Ordered air con machine delivered within 24 hours. Great service, great item. DPD delivered on time Thank you”

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Posted 5 years ago

“The products are good quality and value for money. The customer service department are courteous and efficient.”

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Posted 5 years ago

“Great communication and quick delivery.”

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Posted 5 years ago

“AVOID LIKE CORONA! I have received the wrong product and have been trying to contact them for 7 days! They don't answer phone calls or reply to emails, they don't even call you back when requesting a call back. I am now £550 out of pocket not to mention the money I wasted on a installer. As i am unable to get through to them I am now requesting a return on the payment by my credit card although this can take several months. DO NOT BUY FROM THIS COMPANY!!!”

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Posted 5 years ago

“Excellent company Easy transaction Speedy delivery 5 stars”

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Posted 5 years ago

“Whilst the delivery was quick, I was disappointed it cost £9.99 a bit too much in my opinion”

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Posted 5 years ago

“order extactor fan for kitchen great product came next day on standard delivery very happy”

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Posted 5 years ago

“quick delivery no worries”

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Posted 5 years ago

“Ordered an air conditioner one afternoon, it arrived the next day woth an hours time slot...it did cost £15 for next day delivery which is steep but I wanted it urgently and they were the only company who had decent brands available on short notice. Good prices too compared to other places. Happy with our item and general overall experience.”

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Posted 5 years ago

“very pleased ordered on Sunday afternoon and arrived Monday morning great service thanks”

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Posted 5 years ago

“Very strange. I too was waiting for a call from customer services, my phone was beside me all the time as I have no refrigerator. My phone definitely did not ring and yet it registered a missed call. I can not now talk to anyone today and am without a fridge, my new one having completely stopped working. It makes you think this might be a deliberate ploy by appliances direct. Also, there is no customer service line at the weekend , very poor .”

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Posted 5 years ago

“Ordered dryer for my mother arrived when they said within couple of days great service also we ordered a freezer that took extra couple of days due to us being specific on del date cant fault them much quicker than currys will use them again”

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Posted 5 years ago

“Most of the good reviews about this company are about the delivery service (DPD) which I agree are great and should receive credit separately. Appliances direct/customer service and returns procedure are terrible. Please avoid this company. They are just ignoring me now that I have a return. Yes AP, I will keep posting the truth until you respond to me. And not just here but all my social media platforms.”

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Posted 5 years ago

“Terrible Customer Service and return service. . Just make sure that your not not going to want return your item as they suddenly disappear blaming covid- 19. My guess is if they ignore your emails and calls for long enough you'll give up. But at £300.00 I'm not about to. Rang today to see what's happening with arranging pick up of item and pressed 1 for a call back (several times) They do say that if it goes to voicemail then you have to call back. Strange thing is, I was standing by the phone when the phone lit up as if it was going to ring but never did, then went to missed call straight away.....how very clever appliances direct (not) It never rang in first place. So as a customer you think you missed the call... I'm guessing that's going to happen every time they ring me back. So frustrating as there is no way of contacting. Tried there email service for the past week. Got as far as them approving my return and that was that. Nothing since. Disgusting. Do yourself a favour and stay away from this deceitful company, I wish I had. 😤”

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Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,535 reviews