Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,534 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,534 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt delivery and when they said delivery would be”

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Posted 5 years ago

“brilliant service and fast delivery ! Was originally let down by AO and appliances direct provided support when needed as was without a fridge freezer for 7 days . Well done will be purchasing again in the future. 😍😍😍😍”

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Posted 5 years ago

“I have used this company on several occasions over the years and have always been very happy with the value for money, speed of delivery and quality of the item.”

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Posted 5 years ago

“A helpful and polite customer service. A very competitive price. Dedicated delivery slot. A very positive customer experience.”

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Posted 5 years ago

“I had to return my air conditioner unit as it was huge and very very noisy. It cost me £45.00 for the return, Appliance Direct would not help sort it out, I had trouble finding a company that would return it for me. Appliance Direct then cancelled the return as they had not heard anything from me for 14 days, it was in fact 10 days. Have tried to get hold of them via the message service as I have health conditions and I do not like using the telephone. The service does not work, tried all day yesterday and this morning. Still not working. I then decided to put in a complaint, the message was sent but it has been three hours and I have not had any acknowledgement, fingers crossed they eventually get back to me. The unit was received at their warehouse last week which is confirmed by DPD. Not really sure what to to do next. It is a lot of money that they owe me and I have no idea how to get this sorted and a refund. Not impressed. Will never buy from them again. Their after service is very bad, none existent.”

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Posted 5 years ago

“Good price, very good customer service : fast efficient delivery.”

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Posted 5 years ago

“Order handled efficiently and the item delivered quickly in good condition”

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Posted 5 years ago

“Had a selection of A/C and purchased 2 for the bedrooms before the weather got hotter, they arrived in perfect condition used them at the beginning of the hot weather and they are perfect, no complaints whatsoever, lovely cool rooms for a change.”

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Posted 5 years ago

“Good products at competitive prices, a website easy to navigate and excellent delivery - what more can you ask for?”

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Posted 5 years ago

“Two faults in the item delivered and two weeks later I’ve still not spoken with anyone or got a resolution. I’ve called, emailed, raised tickets, even facebooked and it still outstanding. They offer you call backs that don’t materialize and close cases that are still open as they don’t seem to communicate within the company. I’ve truly never experienced such terrible customer service. They are appalling.”

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Posted 5 years ago

“excellent. ordered Friday at 4pm. arrived Saturday morning at 07.15. excellent quality and service. would recommend.”

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Posted 5 years ago

“Excellent delivery really pleased with product. Wouldn't hesitate in using company again.”

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Posted 5 years ago

“If I could give 0 stars I would. Ordered a fridge almost 2 months ago setting today as delivery date due to moving in and getting the house prepared. The item was in stock when ordered. Fridge did not get delivered today and only after I rang was I informed it was out of stock and not due in stock till October. What a scam! The advice over the phone was rude and abrupt and offered no apologetic recourse. Do NOT go with this company is my advice. You can find a better deal elsewhere. You don't need the hassle and headache this terrible company will give you. Such a disappointment after months of waiting.”

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Posted 5 years ago

“My father is a vulnerable 96 year old who lives alone, as I explained to the delivery man yesterday who said they could not deliver the new freezer in his lorry because my father hadn't moved his broken six foot freezer to the front of the house. He said they could not go inside the house because of Covid and I should have had an email. First, I was receiving only texts and none mentioned the freezer had to be put outside, and secondly the freezer was not in the house but in a completely separate garage, emptied, unplugged and dry as requested in the text. They would have no need to enter his house at all and no one would be put at risk. The delivery man was sarcastic and rude, there was a four wait to speak to the Customer Service team, and I received two replies to my email none of which explained what would happen next. No replies to two further emails today. Meanwhile my father has no food because he is dependent on his freezer as he is not able to get to the shops. Perhaps someone could explain when/if he will get the freezer he paid for or do you not deliver to vulnerable people?”

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Posted 5 years ago

“Excellent service. Order on my doorstep in less than 24 hours.”

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Posted 5 years ago

“Product not turned up - can’t contact seller by phone and no response to any emails Left my full name this time on this review as my last review i left my first name only and the review was doctored to give a positive review”

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Posted 5 years ago

“I had a great experience- easy to use website & ordered next day delivery service. The product came on time & driver was very pleasant. Would recommend to others.”

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Posted 5 years ago

“Ordered a Hisense fridge freezer 19th June told it would be here 29th July. The day before I was told it wouldn't be here til 7th August and since then they have been putting it back by a week the afternoon before it was due. Telling me they can't get it from China as they aren't shipping due to Covid. Went to AO, they said they have loads in stock and they get weekly deliveries. Ordered it Sunday got it the very next day. Avoid appliances direct. Go to AO if you want guaranteed delivery.”

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Posted 5 years ago

“I purchased 2 airconditioning units… I purchased 2 airconditioning units from this company, delivery is super fast and I am happy with one of them but I have an issue with the other, it pumps water all over the floor damaging my carpet and surrounding furniture, when you call you get a standard COVID response and they then call you back, which to their credit they always have, but I have put up with this substandard product now for nearly 2 weeks and have chased them endlessly still not replaced it. Today they Tell me that they need to collect it first before they can replace it, what is that about, I have supplied endless pictures answered endless questions and I have to allow them to take it away and wait for a replacement, also they want it packaged... I live in an apartment in central London I wish I had space to keep boxes the size of small kennels but I don’t I am very annoyed that I should waste my time calling Dailey and still I am waiting, why can’t they take it away and replace the same day.... how complicated can that actually be... ask them see what they say, robotic call centre staff just tell you it’s their policy duhhhh Once I finally get my product you can forget repeat business”

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Posted 5 years ago

“Ordered AirConditioning unit during the recent heatwave. Excellent delivery and arrived next day as promised. They have a good range of products on their website.”

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Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,534 reviews