Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,534 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,534 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, good delivery and nice cheerful delivery men.”

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Posted 5 years ago

“Purchasing a Bosch dishwasher by phone was quick & easy. Delivery occurred on the stated day alrhough quite late due to a puncture to the delivery van. I was kept informed re progress re delivery. I would use again.”

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Posted 5 years ago

“No problems quick delivery, meaco dehumidifier operating well”

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Posted 5 years ago

“Ordered a new tumble dryer on the Monday and was delivered on the Tuesday. Tumble dryer is their own model and so far is excellent.”

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Posted 5 years ago

“I started writing this review and decided to stop as it made me so angry that I even attempted to try and explain the fill horror of my experience with this company. In short, I was warned by someone else not to deal with appliancesdirect.com (also part of the same company who own buydirect.co.uk and laptops direct.co.uk) as they lie about having items in stock and then outsource the delivery to other companies who don't care. When you try to speak to someone when it goes wrong (and it will) it is impossible to try and get hold of anyone. I have been waiting weeks for delivery, the third party logistics companies keep changing the delivery tie at the last minute and in general the service and customer care is non-existing.”

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Posted 5 years ago

“Got to be the best I have dealt with for a long time fast and very good product to can't fault these people not something I say very offten this day and age.”

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Posted 5 years ago

“Delivery date was changed 5 or 6 times, final delivery date was 6th of September. I received an email like you were doing me a big favour stating you could deliver on 31st August, bearing in mind my first date was the 4th or 6th (so many changes I can't remember) August. On the 30th August I had a text telling me delivery will be 31st between 10:41 And 14:41 with the driver calling me 30 minutes before arrival. Half hour later I get an email stating the same. 1 minute later I get another email saying it will be delivered on the 6th of September. Now I dont have a clue when it's coming, no point calling as it takes an age to get through. Well it did turn up on the 31st, but no call to say it's on its way. Lucky I didn't go out thinking it was coming on the 6th.”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Ordered electriQ Quiet 10L dehumidifier on Friday. Delivered the following Monday - Bank Holiday. The Machine is doing its job and extracting quite substantial amounts of water.”

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Posted 5 years ago

“I bought an Electriq tumble drier via the website. This was followed up by a friendly phone call checking all delivery details were correct. It came within the time frame of 2 days as I chose and i am made up with it! It is easy to install, easy to use, quiet and i am really pleased i bought it.”

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Posted 5 years ago

“Great prices and excellent services from ordering to delivery.”

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Posted 5 years ago

“My customer service experience has been non-existent, despite paying for next day delivery my bathroom still hasn't arrived nearly a week later. I couldn't cancel with Appliances direct because I couldn't get a response from anyone, I ended up cancelling with Palletways, now I'm struggling again to get any response from AP about a refund. Order Date 25-08-2020 Order Number 40112880”

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Posted 5 years ago

“The good stuff was that the product arrived and the delivery guys were polite and helpful........BUT......... 1. Online order stated delivery would be from “the following day” but when order made and apid for the actual delivery date was weeks later Because fitters were only in my area on Tuesdays 3. Tracking delivery online isnt available on the day....maybe sub contracting? 2. Interim phone calls about the delivery said we would get a Four hour window and then the driver would call an hour before delivery. The 4 hour window didn't happen so had to cancel the whole day. The delivery driver rang 15 mins before arrival Not hugely impressed but at least we got a new cooker after over 3 weeks having to use the BBQ”

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Posted 5 years ago

“Great price great service. I got a dehumidifier from appliance direct and a washing machine all great value. And good delivery service as well would buy again from them definitely”

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Posted 5 years ago

“Very prompt, efficient.”

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Posted 5 years ago

“Avoid! Avoid! Avoid! the fridge Ive ordered never been delivered! Only found out about when called them. Never again!”

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Posted 5 years ago

“Swift delivery. Purchase arrived in good condition despite minimal packaging.”

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Posted 5 years ago

“Great cooker with fan for grill and cooking top quality well worth the money”

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Posted 5 years ago

“Recently brought an ice machine , this is actually the third electrical appliance we’ve brought from them , so I think that says it all really . Quality product at a good price and delivered the next day .All good working order very pleased .”

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Posted 5 years ago

“Great price for our new Bosch dishwasher, delivered as promised, old dishwasher taken away”

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Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,534 reviews