Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,535 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,535 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order for a cook hood, called up after 2 days to check on delivery only to be told it's in a port, they wouldn't confirm weather this was a port in china or the UK but advised it was now showing delivery date of OCTOBER! No e-mails or calls to tell us this, would have waited weeks for this! Order cancelled! I'd strongly advise if you are looking to buy from this company you call to check stock first! Unfortunately won't be using again!”

Helpful Report

Posted 5 years ago

“Excellent service - ordered a new gas hob and it was delivered the next day. Had a phone call once I had placed my order to check to ask if I had any questions. I would definitely order from them again.”

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Posted 5 years ago

“Black microwave looks good does all it said it would. Easy installation, delivered next day good communication will buy and recomend the service.”

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Posted 5 years ago

“Good price on chosen dishwasher. Very good communication regarding delivery date and time.”

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Posted 5 years ago

“Good product. Good price. Delivered when they said it would be. Great”

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Posted 5 years ago

“On time, and very obliging guys who put my new tumble dryer in my garage, where I wanted it. And all with a smile.”

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Posted 5 years ago

“The appliance is just as I expected really good but the delivery was so bad left it at another address and didn’t even bother to ring my door I had waited in for them needs to change to a different delivery service”

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Posted 5 years ago

“Ordered two air conditioning units, one turned up on the day it was booked to be delivered, but I had to email delivery company about the second one. They didn’t even bother to reply, so i emailed appliances direct and received the second one the next day. The delivery company, apc, already had the second unit at there depot. Delivery company needs to be changed.”

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Posted 5 years ago

“Poor customer service. Not truthful. Can’t tell the truth about delivery. Never trust them”

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Posted 5 years ago

“Ordered one day and received the item the next, very easy to order will use them again.”

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Posted 5 years ago

“Ordered and paid for a new washer which promised on their web site to be delivered the following Monday.After changing shifts received an e mail saying it would be delivered the following Monday instead.Had day off work only to be told after ringing them that it wasn’t available until October!! No notifications,nothing .will not use again. They were quick to ring up for insurance cover though within an hour of purchasing.”

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Posted 5 years ago

“Website easy to navigate and after purchase they call to check if everything is okay with your order, very good service have bought twice from this company and would highly recommend.”

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Posted 5 years ago

“Recently bought a hob and single oven very pleased with on line descriptions of products and the delivery was exceptional”

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Posted 5 years ago

“Excellent service and communication throughout”

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Posted 5 years ago

“Efficient, helpful, excellent service. No complaints. Delivery men great. Thank you”

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Posted 5 years ago

“Delivered Faulty wine fridge,absolutely terrible experience trying to get hold of anyone to talk to and when you finally do they try to make it as hard as possible to resolve the issue finally after two months they are going to refund for the fridge but not the £29.99 for the delivery why should I be out of pocket by £30 for them delivering a faulty item this is also not stated in there own section returning a faulty item sort yourselves out Appliances Direct terrible customer service”

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Posted 5 years ago

“Ordered flatbed microwave oven had seen one in curry’s but they didn’t have any in stock. this one was actually cheaper paid extra for next day delivery, delivered on time kept in the loop Every step of the way very pleased with product and service”

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Posted 5 years ago

“Good product. ..on time..good service. ..no more to say really.....well done”

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Posted 5 years ago

“Arrived a day early and the tumble dryer works very well”

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Posted 5 years ago

“Easy to use web site, order came within 3 days and within times given. Brilliant service and prices. Regards Rob B.”

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Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,535 reviews