Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,534 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,534 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service would use again fair price”

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Posted 5 years ago

“Competitive price for Bosch freezer, excellent service, delivered efficiently, very helpful delivery men.”

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Posted 5 years ago

“Phone arrived earlier than expected, well packed and tracking information correct.”

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Posted 5 years ago

“Fair priced goods, excellent customer contact, on time delivery, will use again and recommend to others”

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Posted 5 years ago

“The sales lady dealt with was excellent, lovely to speak to a person not email, excellent service and assistance definitely will use again.”

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Posted 5 years ago

“Fantastic service, fantastic product, at a fantastic price...I have bought several items and the experience has been the same every time.”

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Posted 5 years ago

“fast and efficient”

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Posted 5 years ago

“Great price and delivered when promised.”

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Posted 5 years ago

“So helpful next day delivery price good”

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Posted 5 years ago

“Excellent delivery next day”

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Posted 5 years ago

“Avoid this company at all costs, prices may be lower on products but that isn't always best as we are finding out. Their customer service is appalling if you want to return anything. Been trying for 4 months to get a refund on a £500 microwave which as already been repaired 3 times with 3 different parts by the manufacture as we were told to call them first and its still not satisfactory. We had to wait until July for the first engineer because it was so hard contacting anyone during lockdown. The Item is only 4 months old. Still waiting for appliances direct /whirlpool to sort. I told them our consumer rights as set out in the 2015 consumer rights act but they just dont care about consumer rights. Made numerous calls and emails to both appliance direct and whirlpool but appliance direct never ring you back. Days off work to wait in for an engineer and days of stress!”

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Posted 5 years ago

“Absolute excellent customer service from Appliances Direct. We had an oven and warming drawer on order from the company we purchased our new kitchen from, unfortunately they have, 3 months after our initial order and 5 weeks after delivery and commencement of fittings the units, still not been able to fulfill the order of the oven and warming drawer, I reviewed Appliances Direct website and found the same make and model oven and very similar warming drawer. Although initially they also suggested a delayed delivery date following telephoning they advised the oven was in stock and delivered within 24 hours to us. Whilst we were still awaiting the warming drawer I noticed on their website another and after telephoning them they happily and extremely quickly amended my order and again arranged delivery within 24 hours. Their service has excelled my expectations and wouldn’t hesitate to recommend them.”

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Posted 5 years ago

“I bought my daughter an oven so it was delivered but not plumbed in until a few months later as her kitchen electrics were not finished, the oven element “we think “ has gone as everything else is working, got in touch they said out of warranty, I explained it hadn’t been installed till later but to no avail, long story short the oven has lasted approx 10 months, stay clear”

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Posted 5 years ago

“excellent very satisfied customer”

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Posted 5 years ago

“Great value for money very easy to order and excellent delivery service.”

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Posted 5 years ago

“First time I have used Appliances Direct, very impressed by their next day delivery service. One very happy customer.”

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Posted 5 years ago

“Amazing service and delivery, two items ordered recently, both delivered next day with an hour delivery slot with DPD. Highly recommend.”

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Posted 5 years ago

“Good price good delivery service ....I would use them again no issues AAA+”

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Posted 5 years ago

“Electric Bosch Kettle. Good price excellent delivery. Better than promised All goodp”

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Posted 5 years ago

“Placed an order for a cook hood, called up after 2 days to check on delivery only to be told it's in a port, they wouldn't confirm weather this was a port in china or the UK but advised it was now showing delivery date of OCTOBER! No e-mails or calls to tell us this, would have waited weeks for this! Order cancelled! I'd strongly advise if you are looking to buy from this company you call to check stock first! Unfortunately won't be using again!”

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Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,534 reviews