Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,534 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,534 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ordered and paid on 4/10/20.confirmed delivery was on 9/10/20 but not happened until15/10/20.No updates. Called them. They said the rescheduled delivery will be in December.”

Helpful Report

Posted 5 years ago

“The best company I have used recently, helpful efficient and actually does what it tells you. Great service would recommend and will shop there again.”

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Posted 5 years ago

“Great price ,great communications and delivered promptly.”

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Posted 5 years ago

“Cooker hood arrived and on opening it was found to clearly be something that had been returned to Appliances direct and sent out again. Most of the protective film was missing and what was left on the product was extremely dirty. I suspect it had been installed, had the film removed and then for some reason taken down. Customer services extremely unhelpful and hid behind technology, requesting images to be loaded to the most difficult customer services portal I have ever used. How can they possibly justify sending out products in the state that this one was in?”

Helpful Report

Posted 5 years ago

“I placed an order for a freezer that the website said was in stock and they provided a delivery date for a few days later. Received order confirmation advising all was ok. They very quickly took my money and the day before delivery they sent an email stating 3 week delay as they were out of stock. I called customer services only to be told that their website is not a live system and stock levels are inaccurate. They offered an insulting £20 discount and passed me onto the sales team to find alternatives. They were rude and didn't have any product or commercial knowledge. Whilst talking to them I received an email stating product is no longer manufactured and that my order was cancelled. Product is still being advertised as available for delivery.”

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Posted 5 years ago

“Avoid this Company if you want good after sales service. My Electriq ( own label) oven broke down 6 months into its warranty period and I was referred to the service company. Impossible to make contact by phone but I was eventually granted a visit 1 month after breakdown. Needless to say the engineer could not repair the product as he did not have the part and no contact from the Service agent 1 month later ! I have requested a refund from Appliances Direct as the product has now been unusable for the last 2 months but all they can offer is an apology ( which doesn’t help when you’re trying to cook food) and a chase of the service company who then tell them they are awaiting spare parts. As this has gone on for 2 months now it’s wearing very thin. You have been warned!!!”

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Posted 5 years ago

“First class service will use again”

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Posted 5 years ago

“Recommend. Had the products I wanted in stock, delivered fairly quickly and delivery drivers were a great help. Only downside was costly delivery.”

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Posted 5 years ago

“Excellent customer service and pick up service Perfect product best price found Great follow up service Recommend this company very highly”

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Posted 5 years ago

“Excellent price and product (freezer) Customer service superb. Driver rang when 20 minutes away so I could alert my husband to answer the door. Driver then rang me back at work to say he had delivered and all was well. Very polite and friendly. Will definitely be buying from them again.”

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Posted 5 years ago

“Delivered on time with customary politeness and efficiency”

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Posted 5 years ago

“Happy with the Appliance and price but your customer service sucks. Your competitors are happy to carry goods to the customers car and put them in. I had a wasted trip to your store as I came on my own and your staff would not load my appliance in my car. In fact on the second trip I was left to wheel it out of the store as well. Very disappointing.”

Helpful Report

Posted 5 years ago

“Bought a foldable, portable electric scooter, which turned out NOT to be foldable or portable at all - the locking mechanism simply doesn't engage at all no matter how hard you try. Paid the requisite fifteen quid for next day delivery, which took four days and several emails to come into being! Immediately requested that they collect and replace the faulted item. One month later, I am still waiting for satisfaction. They finally collected it a couple of days ago, but still refuse to honour their "no quibble guarantee" despite having demanded and received my video footage of the fault and offering a £45 gift voucher if I were to just shut up and go away! Current status, no scooter, no refund, no replacement, out of pocket, drowning under paperwork to these cowboys known as APPLIANCES DIRECT and will NEVER buy from them again.”

Helpful Report

Posted 5 years ago

“Oven turned up and didn't work Called and was told that I would hear back from a trouble shooter in 48 hours then they will book an engineer !!! Told them I want my money back and return it , have to have another day off in 5 days time !! Paid an electrician £70 to fit the oven and will now have to buy from somewhere else and pay again Not good after sales service and ages to get through ok the phone Will never buy from them again as it will cost me £140 I'm electrician fees and 2 days off work”

Helpful Report

Posted 5 years ago

“Rubbish company. Ordered a tv cabinet, item was in stock and we paid £20 for delivery. Had a date for delivery, booked time off work for that day. Received an email day before delivery day that item was out of stock. Contact them regarding refund, one told us item would be in stock next week, then another said they could not guarantee stock. Basically, they will take your money even if they have the item or not. Oh, and when we said we wanted our money back, the bloke sulked and hung up on us haha. Avoid and look elsewhere”

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Posted 5 years ago

“Faster delivery than expected”

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Posted 5 years ago

“I was told my washing machine would be collected from outside my front door and a new replacement installed. I waited from 0700 until 1100 as instructed but no-one arrived. The old washing machine is still outside and I have been given a revised delivery of 0700 to 1100 tomorrow despite insisting I would not be home in the morning either tomorrow or Friday. I therefore asked if it could be delivered in the afternoon. Despite having caused me a huge inconvenience by not coming this morning when I had been able to rearrange my day, they have clearly done nothing to accommodate me. I did my best to help them by putting the old machine outside, which is where it is still standing. It was requested in an email that I do this and on 'phoning Customer Service I was told that the email was sent in error. I cannot arrange again to be at home in the morning and it appears they would prefer I cancel my order rather than commit to an afternoon delivery. Incidentally, there were two of us at home this morning in a small house, a loud door knocker and a dog that barks at anyone who comes to the front door. No one knocked, left a note, texted or called to say they were outside. I would not trust them again and their customer care is non existent.”

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Posted 5 years ago

“I purchased a cooker good, which I've not yet fully unpacked as kitchen will be replaced shortly but from the time I placed the order to receiving it i'm really impressed with the service to date and would definitely purchase items from this company in future. confirmation of order rec'd immediately, then confirmation of delivery date and day of delivery time slot provided. Price excellent.”

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Posted 5 years ago

“Friendly, polite and helpfu”

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Posted 5 years ago

“Bought a new NEFF T27BB59N0 N50 75cm Five Burner Gas Hob, good price on there site, well informed of delivery date and time slot by the couriers. Electronic receipt via Email, which makes it easier to upload when registering the appliance with the manufacture for the warranty. have used them in the past, with no problems.”

Helpful Report

Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,534 reviews