Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,618 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,618 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and competitively priced. Staff were really friendly and customer focused. I’d buy from them again.”

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Posted 5 years ago

“Ordered a dishwasher over one month ago, on the due delivery day, I received a call telling me that it was unfortunate that it was unable and that they were sorry but they had one a double the original price if I was interested.”

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Posted 5 years ago

“Absolutely terrible service. DO NOT USE THIS COMPANY.!!!!! DO NOT USE THIS COMPANY.!!!!! DO NOT USE THIS COMPANY.!!!!! Placed 2 x orders online (40624859) and (40625179) for almost £9k on 01/12/2020 and paid for next day delivery at £29.99 GBP each. As of Friday 04/12/2020 they have still not been delivered and I'm unable to get hold of them on 01484 442453 or 0871 9844416. Shocking customer service. Do not use this company!!!!!”

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Posted 5 years ago

“Terrible service. We have been left without a cooker. Dreadful service. Ordered and paid for a cooker which was shown as in stock. They called us the next day to confirm delivery and offer a warranty. The next day we had our kitchen modified and the gas supply removed (the new cooker was wider and was all electric). Two days after that, they contacted us to say that they didn't actually have the cooker at all and it would be delayed by a few days. This was annoying but we went along with it. Next day we got a delivery date of mid-March. We spent over £600 on having the kitchen altered and have been left without a cooker and Appliances Direct have made no effort to compensate or resolve this matter. Shocking service and misleading information.”

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Posted 5 years ago

“Order placed at 20:00 and delivery following morning at 11:10. Brilliant”

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Posted 5 years ago

“Excellent, rapid service.”

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Posted 5 years ago

“Delivered what we wanted and when we wanted. We were contacted with our 2 hour delivery window, and within 15 mins of the window starting our new dishwasher had arrived”

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Posted 5 years ago

“Just brilliant. Ordered two ovens, microwave, hob, extractor and dryer. They came on two seperate deliverys as some items wernt available straight away but I got a call to discuss this. They were very helpful and the delivery guys were brilliant both times. What more could I want?”

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Posted 5 years ago

“Very prompt service and delivery Happy with product and price”

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Posted 5 years ago

“Delivery fast and on time. Helpful delivery man with a lovely smiley face to brighten the day.”

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Posted 5 years ago

“Ordered wireless headphones, item not received when scheduled, no updates and payment taken. Had to chase to get delivery update and item was dispatched that day. Paid for delivery but not offered a refund for the delay. Poor service and I’d probably still be waiting for my order had I not followed up. Will stick to Amazon next time.”

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Posted 5 years ago

“The most incompetent company I have dealt with, confirmed in several emails they would deliver on a specific day in December, they deliver 8 days early and ruin a present. Awful customer service, poor packaging, couldn't even be bothered to put it in a decent cardboard box.”

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Posted 5 years ago

“Diabolical customer service item arrived broken took over a week and PayPal to get involved to get the item returned and another week to get my money back stear clear”

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Posted 5 years ago

“READ THE REVIEWS, CAVEAT EMPTOR!!! Not a great experience with this company I'm afraid!! Use at your own risk!! Ordered a fridge and freezer at the same time and was told that the delivery would take about a MONTH! ordered anyway as i was in no particular rush for them. Next day I received a call to what they say confirm the item details and make sure it's correct. What the call was actually for is to try and use hard sell tactics on you to take out extended warranty on your new goods and pay a monthly fee!! Even when you tell them NO! they don't stop pushing!! Anyway a little while after ordering, I get a message saying one of my items won't be delivered on time!! Even after waiting for a month!!! How long can it possibly take to put a fridge and freezer in the back of a truck and deliver it??? People have traveled to distant planets in shorter time periods!! So, the day finally arrived that i would take delivery of the first item which was the fridge. I get a message saying it will be delivered and will get a courtesy call before hand. Well I waited in all day and no call! So I called them. Was told it must be on the evening delivery if it's not arrived yet and to just be a bit patient. Anyway to cut it short, it didn't come! Next day spent hours on the phone getting pushed from pillar to post and losing connection with them 3 times! Only to get absolutely nowhere! My next port of call was with the delivery company themselves ArrowXL great company BTW! Only to be told that they do know of my fridge, but it hasn't been scheduled for delivery yet! I then had to arrange for the delivery MYSELF!! and select the most appropriate date which for me was the earliest. That was at least another week! Eventually that arrived and all was good. Now the freezer! That arrived exactly on the day they said it would with a different courier service. Unfortunately it had scratches on the front of the door. I got in contact with them and sent them pics of the damage and their response was to refund me £15 OR £20 store credit! Why on earth would i want to give these people more of my money by spending it in their store???? I told them after spending £200 on a damaged freezer, I don't really think 15 quid was suitable compensation! If that was all they were prepared to offer then I would rather a replacement. But did state it was now in use as I had no where else to store my food! Their reply was if it's been used they can't accept it backs it's in their terms and conditions! Just a complete hassle from start to finish with these people. If you want my honest opinion, then go to a reputable company you know and trust! Yes, you may pay slightly more. But in the long run, you will be glad you have saved yourself all the stress!! DON'T USE THEM IF YOU VALUE YOUR SANITY!!! !!!!!!!!!!!!!CAVEAT EMPTOR!!!!!!”

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Posted 5 years ago

“I ordered my appliance from appliances direct as they offered the best price. It was delivered 3 days later. Perfect”

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Posted 5 years ago

“Very happy with the service , product arrived earlier than expected which was a pleasant surprise . Had to contact them by phone and couldn’t find them more helpful and understanding . Would definitely recommend.”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“A very efficient company to deal with. Ordered 2 items and they came very promptly.”

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Posted 5 years ago

“Absolutely shocking service. If you didn't have the item in Stock then why did you sell it with a 3 day delivery time.”

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Posted 5 years ago

“Very easy to order and prompt delivery. Would buy from them again”

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Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,618 reviews