Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,534 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,534 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was amazing. We were kept informed exactly as promised. The 2 delivery men couldn’t have been kinder and more helpful. Would definitely recommend appliances direct.”

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Posted 5 years ago

“Excellent product (extractor fan) and delivery service.”

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Posted 5 years ago

“Awful awful awful - sorry I didn’t listen to bad reviews - took money for an already cancelled order - took until I did reviews to get back (luckily I found it). Now waiting for another delivery placed early October - like banging your head against a brick wall - passed from one to another to delivery company who knows nothing about the order - but according to alliance have been trying to ring non stop ((funny boy missed calls or emails) - left without fridge freezer in lockdown with children - awful experience - worst ever”

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Posted 5 years ago

“Very efficient, providing all services as promised.”

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Posted 5 years ago

“Very helpful and the communication was brilliant keep informed right up to when the appliance was delivered would most certainly use this company again and would recommend to others.”

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Posted 5 years ago

“Good service buy again”

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Posted 5 years ago

“Great service quick delivery and the product I ordered works fantastic, I’m going to be using this company again.”

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Posted 5 years ago

“Had to call a couple of times. Just noticed this cost me £11 despite having unlimited calls on mobile. It's one of those '08' numbers. Everything else was fine so disappointed about this.”

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Posted 5 years ago

“Wasn’t advised when ordering that item was out of stock and waited over 7 days for delivery”

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Posted 5 years ago

“Ordered online. Very straightforward. Delivered next day. Excellent service.”

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Posted 5 years ago

“I ordered a split aircon unit back in July together with installation. I`ve contacted customer service over 6 times and every time they told me someone will call to arrange for installation the next day. BUT I`m still waiting for someone to contact me, and now we`re heading into winter (the aircond unit was suppose to be for the summer). Complete failure!!”

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Posted 5 years ago

“Excellent fast delivery. Have yet to install the appliance but hopefully there won’t be any problems”

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Posted 5 years ago

“Next day delivery.with excellent price excellent abac dehumidifier only disappointing thing,bit noisy.but that could be how they work”

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Posted 5 years ago

“Ordered a range oven on 4th oct as mine has broken, showing as in stock so ordered. Got a phone call on my delivery date to say it will now be 13 oct. 13th came got an email saying delivery will now be 1st November! Called customer services didnt care in the slightest when i said it should have stated online that there were stock problems. Today 1st November NO COOKER!!!!!! Tried customer services and they are closed! Will be asking for a refund now, totally avoid if you want something quick!!”

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Posted 5 years ago

“Good quality product delivered as scheduled. Have used this company once before and was impressed. Therefore paid £15 more than on another website to get advertised 2-years warranty, rather than 1-year on the other website, only to find that, on delivery, the warranty was only 1-year and the price had reduced by £20 since I placed my order. Eventually sorted by App.Direct agreeing to fund the second year due to inaccurate advertising but took sometime to get through on the phone. Nobody phoned back when requested. Like many companies they blamed Covid (an easy excuse), although some companies manage to provide quality customer service despite Covid. Would think twice about using this company again.”

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Posted 5 years ago

“Excellent service would definitely use again.”

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Posted 5 years ago

“Fast shipping, and so far, very impressed with the product.”

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Posted 5 years ago

“Bought dehumidifier 20l Meadco only had it a week but seems very good. Delivery was excellent.”

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Posted 5 years ago

“I would have left 5 stars had the delivery been on the day stated on the tracker. Delivery driver told me she had too many parcels on her van and had to take mine off. No problem normally but we were waiting to drive the item to Somerset so delayed us by one day. Product was as described and very easy to fit, would use company again.”

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Posted 5 years ago

“Ordered a cooker in September which showed as in stock available for next day delivery on paying for the item they said it couldn't be delivered until the 30th October at the earliest . To now receive an email saying estimated delivery will now be 6th January 2021. Couldn't get through on the phone lines and no reply to messages requesting a refund as I need a cooker ASAP as mine has broken and I have 2 young kids to feed and now no cooker to use!!! Wish I'd never ordered from this site 😕”

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Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,534 reviews