Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,618 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,618 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy and quick to order, delivery was fast and they was cheaper than any other retailer”

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Posted 5 years ago

“Yes very happy ,does what it says looks good too dried all the window from being wet it's quiet .would recommend to anyone who has damp problems .”

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Posted 5 years ago

“First class service delivered next day item Dehumidifier absolutely brilliant”

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Posted 5 years ago

“Atrocious company to order anything from. Purchased a tall larder fridge back in October. The listing stated they had stick and next day delivery. However, they changed delivery date 3 times, the last one was going to be February 2012 which would be 4 months after the order date and the date they took payment. Then I get a txt advising the fridge is no longer available, even though at the time of the order they stated they had stock along with next day delivery. Then they send me a link for a replacement which was the exact same fridge (with a different badge) but expecting me to pay another £145 for the same fridge when what they should have done is offered me this replacement at the same cost and apologized for wasting 2 months of my time especially when they had taken my money back in October. Disgusting customer service if you can even call it customer service and they don't even understand that as soon as they took my payment back in October a contract was formed so they had no right to cancel that order without my consent, which I wouldn't have consented to as I would have insisted on either a like for like replacement or an upgrade. I'm now going to order this same fridge form another supplier, even though they claim its no longer available and then file a county court claim for the difference as they have breached the terms of the contract they entered into with me.”

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Posted 5 years ago

“One of the few things to go smoothly, great service good prices quick delivery helpful driver. Great all round service. Would recommend .”

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Posted 5 years ago

“Items arrived at the collection point exactly as ordered and within the time slot provided.”

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Posted 5 years ago

“This was the only company that had the tumble dryer we needed. Excellent price and delivery. Van man couldn’t have been more helpful. 5 stars.”

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Posted 5 years ago

“Awful. I never leave reviews but this is the worst customer service I have ever received. Lied about the delivery times and the delivery slot and then didn't even process my refund when I cancelled the order. Spent hours on the phone to them - rude and unhelpful. Would not recommend!”

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Posted 5 years ago

“Abolutely useless company. Can't fulfil an order, but can take your money. Completely incompetent. Told with 24hrs notice that I will not have my cooker for 4 months having e-mailed me to confirm it would be installed tomorrow. WOULD NOT USE AGAIN.”

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Posted 5 years ago

“Very good service. Prompt delivery.”

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Posted 5 years ago

“Swift delivery of useful dehumidifier.”

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Posted 5 years ago

“Great website and amazing choice of products, good price, easy ordering and delivery on time. The only thing I didn’t like was the £10 delivery charge on top of my product which was £150”

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Posted 5 years ago

“Called twice to confirm a delivery date and then emailed two days before delivery saying the order had been delayed.... for 5 months!!! Absolute joke. Don't shop here.”

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Posted 5 years ago

“Quick and easy delivery. Product is easy to use and performs as expected. Thanks.”

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Posted 5 years ago

“Product at the right price and delivered earlier than expected.”

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Posted 5 years ago

“Great online shopping experience, great communication from buying to delivery. Speed of delivery excellent.”

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Posted 5 years ago

“So impressed with the fast delivery. My item is out of stock everywhere because of black friday but managed to find it here. Expected delivery says it should take about a month for it to arrive but manage to get my item within 2 weeks.”

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Posted 5 years ago

“Good comms. Pleasant delivery guys. Great product. All good.”

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Posted 5 years ago

“Shocking aftercare. Freezer stopped working completely within the first three months. Communication a nightmare, they just do not respond and when they do they don't want to know. Freezer fixed six weeks later. We are now a further 3 months on and the freezer has stopped working again. Appliances Direct are not interested, customer services working from home can't or won't help and apparently it is not far enough down the line to warrant a call from management! Emailed customer care manager numerous times but never received a response. As far as they are concerned it's the problem of the manufacturer (CDA) who are not responding either. As far as I understand my contract is with Appliances Direct. I have purchased a freezer that is not fit for purpose. Next stop charge back. Management at Appliances Direct, please feel free to get in touch, we would welcome the opportunity to speak to you.”

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Posted 5 years ago

“I've bought a fridge freezer and tumble dryer off you recently, I have got nothing to complain about, ordering was easy, communication was great, delivery was spot on and the delivery drivers were very polite and courteous. I would recommend you to everyone. Thank you”

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Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,618 reviews