Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,534 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,534 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

Visit Website

Write Your review

Tell us how Appliances Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with my new dishwasher. Really quiet and washes brilliantly. Great delivery service and good communication from appliances direct regarding delivery. Very salisfied”

Helpful Report

Posted 5 years ago

“Dehumidifier arrived within a couple of days of ordering. Arrived well packaged and it works very well.”

Helpful Report

Posted 5 years ago

“Great service from initial call and delivery fully recommended”

Helpful Report

Posted 5 years ago

“No problems delivered on time carefully installed excellent .”

Helpful Report

Posted 5 years ago

“Excellent service. Purchased Sunday and delivered the following day. The item we purchased was competetivlyl priced and was received well packaged and in good condition. Overall, I couldn’t ask for better service. Thank you.”

Helpful Report

Posted 5 years ago

“Good price swift service very helpful”

Helpful Report

Posted 5 years ago

“We ordered a dishwasher middle of September. Delivery changed 3 times since. Only very short notice, email the day before. Difficult to keep putting our plumber off. Finally cancelled the order asking for full refund. Customer team member obviously didn’t read the full email and only refunded £20 delivery charge. Still no dishwasher and they have held on to our cash for 10 weeks now. I will not be recommending this company.”

Helpful Report

Posted 5 years ago

“Do not use Appliances Direct if you value customer service. They sold me a faulty oven and refuse to deal with the problem - just fobbing me off the manufacturer who never answers the phone! DO NOT BUY FROM THEM!!!!!!!”

Helpful Report

Posted 5 years ago

“I have made repeat purchases from Appliance Direct. The latest was a dehumidifier for a cottage. It came 2 days after placing the order at the best price, 20 pounds cheaper than the next best deal. Tenant is very happy. I am most happy. Well done Appliances Direct.”

Helpful Report

Posted 5 years ago

“Purchased a bravia tv, delivery perfect, delivery guy perfect. 1 issue, appliances direct advertise this tv has having a dual position stand. It is not, the stand is only available to be fitted in the wide position. Annoying as I now have to get a new tv cabinet.”

Helpful Report

Posted 5 years ago

“An absolute joke of a transaction and as a result I will never be using this company again. I can totally understand that retailers are struggling with the COVID-19 situation but I don't believe that should stop customer interaction/updates. Shortly after ordering I was informed that my delivery date would be pushed back by four months. However, when that new date had passed I had to chase Appliances Direct up to find out that delivery would be pushed back a further four months! Surely this would be a reason to get in touch with a customer?”

Helpful Report

Posted 5 years ago

“Item arrived next day.... excellent service ... would use again...😊”

Helpful Report

Posted 5 years ago

“Good price and quick to deliver.”

Helpful Report

Posted 5 years ago

“Easy to order great prices and great delivery people”

Helpful Report

Posted 5 years ago

“I have used this company several times in the past and been blown away by their organisation and professionalism, I was kept up to date with emails at every stage of the process, I even received a courtesy follow up call after ordering & after delivery. I have place two orders recently, and have had to cancel both due to the web site telling me it’s in stock, when actually it’s NOT, I was given a delivery date of 18th Nov, which was a realistic three week wait, then it was changed to the 27th Jan 2021 – What went wrong ? You were a brilliant company to deal with, now your totally useless, and for that reason, I will NOT be using you ever again.”

Helpful Report

Posted 5 years ago

“Very happy with the oven and delivery”

Helpful Report

Posted 5 years ago

“I have bought three kitchen appliances from Appliances Direct and each time have enjoyed a broad choice of produce, excellent cusomer service and prompt, safe delivery.”

Helpful Report

Posted 5 years ago

“excellent prompt service”

Helpful Report

Posted 5 years ago

“Very promt service, kept me informed all the way, would use them again”

Helpful Report

Posted 5 years ago

“Very bad experience with appliances direct. They have misleading stock information.. I have ordered a fridge freezer four months ago when it was “in stock” on the website. The delivery has been delayed four times with less than 24h notice causing me to lose days off at work. I had to buy another fridge temporarily and than they send me another email saying that the delivery would be delayed again without a date this time... so I had to cancel the order. I’ve lost hundreds of pound in loss of earnings,temporary fridge and phone calls. And at today I still don’t have my fridge. Avoid this company! Don’t try to sell stuff you don’t have!”

Helpful Report

Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,534 reviews