Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,618 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,618 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered on the date given when the order placed. Even though it's Christmas and many deliveries are being delayed because of demand. Would highly recommend them.”

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Posted 5 years ago

“Excellent service great product at a very reasonable price”

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Posted 5 years ago

“The item was delivered next day as expected. The only negative is the delivery was very early in the morning without a prior call from the delivery team when it was booked for later in the day”

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Posted 5 years ago

“Great dehumidifier - next day delivery”

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Posted 5 years ago

“Was impressed with a speedy delivery of item ,delivery was hassle free and we were well informed .”

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Posted 5 years ago

“Fantastic service at a very competitive price”

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Posted 5 years ago

“Friendly and competent blokes made it all easy, and safe- wore masks and kept distance. Had a. Hours warning before delivery - excellent.”

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Posted 5 years ago

“This product was competitive with other retailers both in quality and price . The communication between myself and the company was second to none. I was kept informed every step of the way. Well done you.😉”

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Posted 5 years ago

“Ultra fast delivery, excellent price, helpful and friendly delivery guys.”

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Posted 5 years ago

“Quick and efficient delivery. 2 men to carry appliance inside.”

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Posted 5 years ago

“Said they had it in stock and they did! Unlike some others I have used in the past. Great price cheaper than most, couldn’t find it for less. Ordered about 3pm and it arrived 9am the next day. Polite staff on the phone, spot on couldn’t expect anything more! 5*”

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Posted 5 years ago

“Perfect customer service 👌”

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Posted 5 years ago

“BRILLIANT SERVICE ....... NO COMPLAINTS AT ALL ..... SPOT ON THANKYOU .....”

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Posted 5 years ago

“excellent prompt service. i had no problems from ordering to delivery.”

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Posted 5 years ago

“Excellent experience, from placing the order, confirmation call 1 hour later and delivery all perfect! Yet to test appliances but any ovens are better than none right now!! Thank you! Oh and super speedy delivery!”

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Posted 5 years ago

“Good value, Great deal”

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Posted 5 years ago

“useless customer service I bought a Smart TV in October so less than 2 months ago. Nothing works now on this TV, the TV doesn't respond to the remote and its not the batteries I checked. Netflix doesn't work, it crashes, won't rewind or resume programme,nomatter how many times I click the remote I can't get the menu. Only YouTube functions on and now it seems I am going to be stuck paying for a TV that doesn't work for 3 years. I have called appliance direct to return but they have refused and told me its between me and the warranty provider. I have called the warranty provider to whom I pay a direct debit every month they said they cannot assist as this is not fall under damage or theft. Avoid this company at all cost. They are nice and efficient before and during a purchase but absolutely horrible after. UPDATE- If you don't want to suffer a nervous breakdown and depression in the process of trying to get a refund NEVER BUY FROM THIS COMPANY. Nearly 2 weeks later I am having to deal with them while I am in hospital with my 1 year old struggling to breathe and really. I have a disability and I carried the TV downstairs 4 times for their delivery person that never showed up. On 2 hour calls trying to resolve this. I am beyond passed.”

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Posted 5 years ago

“Great website with easy to use purchase process. A great product, delivered when requested and excellent price.”

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Posted 5 years ago

“It was easy to order (a plus for me!) and was promptly delivered which really impressed considering this is the run up to Christmas. Will certainly consider using these guys again. Mike W”

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Posted 5 years ago

“Delivered on time and perfect condition. Use with confidence.”

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Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,618 reviews