Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,535 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,535 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

Visit Website

Write Your review

Tell us how Appliances Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's a pity there isn't a zero rating! I can not stress enough, do not use this company they are utterly useless. Item delivered damaged, 3 weeks and 4 wasted days, hours on the phone to get nowhere. The customer care team show anything but care, they fail at all levels of basic service, simply avoid at all costs. Gone beyond annoyed it is now a complete joke, just like the company.”

Helpful Report

Posted 5 years ago

“Delivered machine, but wouldn't take old machine away (apparently because of covid) If they can deliver surely they can collect”

Helpful Report

Posted 5 years ago

“I would NEVER buy anything from this company again. I bought a 55" television that went wrong within the warranty. I was told to package it, at my cost, to have it collected. Three times they went to an old address, causing me to have time off work. The television has been in use for 18 months and the picture has gone. They have told me that as its out of warranty, they will not do anything about it. I clearly would expect a television to have a longer life than 18 months. VERY unhelpful!!!”

Helpful Report

Posted 5 years ago

“Appalling service, avoid at all costs. Given 4 different delivery dates. Stayed in 2 full days waiting, taking time off work and didn't even email to say it wasn't coming. Awful.”

Helpful Report

Posted 5 years ago

“Don't ever use this company, they delivered a dishwasher which flooded my kitchen, they delivered a replacement and wouldn't take the defective one away and said that I have to wait 2 weeks for it to be collected by a courier, it is now blocking my hallway, their customer service guy said nothing I can do about it your stuck with it for 2 weeks. DO NOT USE THEIR CUSTOMER SERVICE AND ATTITUDE IS THE WORST I HAVE SEEN.”

Helpful Report

Posted 5 years ago

“Straightforward. Good communication. Excellent delivery timings & personnel.”

Helpful Report

Posted 5 years ago

“Our delivery was brought forward by two days which helped us out no end, and was free if charge. Punctual delivery, and very friendly delivery man called us, 30 mins before arrival.”

Helpful Report

Posted 5 years ago

“Had a few things from them over the last few years, always been a very good service, and prices pretty good too!”

Helpful Report

Posted 5 years ago

“Booked in delivery for Friday before 2.30 waited in got to 4.30 not heard anything so called waited for 40 minutes to get through was told delivery driver was behind schedule but would be with us soon they deliver up to 9.00pm , waited in all evening and nothing , called on Saturday morning as heard nothing waited another 30 minutes to get through and spoke to someone who looked into it and came back with it was a failed delivery due to .......“mechanical issues “ , we are then told the next slot is on Tuesday which isn’t great for us as we’ve had to chuck a load of food we had bought on Friday for new fridge , Not Happy .”

Helpful Report

Posted 5 years ago

“Bought new dishwasher from appliance direct was delivered early Sunday morning had arranged delivery for the following Thursday because the old dishwasher was to be taken away so had to be disconnected and drained so it wasn’t ready . When the new dishwasher was installed turned out to be faulty. After half an hour on the phone before anyone answered was told that it could not be replaced until it had been inspected by an engineer and a report written,all this and we hadn’t even used it .so one week latter still waiting for engineer to turn up nearly two weeks later. Certainly will not be using Aplliance Direct again if this is how they treat there customers”

Helpful Report

Posted 5 years ago

“Excellent customer service, website easy to use. Kept me fully informed all the way through. Delivered when promised and both drivers were friendly and helpful. Oven and Hob are both fantastic quality. Would definitely recommend Appliances Direct.”

Helpful Report

Posted 5 years ago

“Quality product. Great price and fast delivery. You can't ask for much more.”

Helpful Report

Posted 5 years ago

“Brilliant service from start to finish. Couldn’t fault them whatsoever”

Helpful Report

Posted 5 years ago

“Excellent price and super fast delivery.”

Helpful Report

Posted 5 years ago

“Very good price and fast delivery.”

Helpful Report

Posted 5 years ago

“I could have left a zero I would have. Please don’t order anything from this company. I placed my order online, chose my delivery spot for the week after ordering. I immediately got a phone call off someone confirming my order and delivery date, tried to sell me insurance I declined. All was fine. Got an email the next day saying my delivery date was being put back by over a month. No phone call or real explanation. I emailed to check why, I got an email reply to which barely readable, poor spelling and grammar. I didn’t understand most it but got told I would still have my fridge delivered on the later date. I waited for my fridge then today 3.5 after ordering and 1.5 weeks prior to delivery I have been emailed ( not phoned) to say I cannot have my Fridge as they don’t have any. How has that taken nearly a month to realise you don’t have my fridge in stock. I have read the reviews on here and decided to cut my losses I rang customer services to get a full refund. The women didn’t apologise or explain barely spoke to me. Luckily I paid through PayPal credit so got my money back straight away. Disgusting customer service, not even offering explanation or talk me through what was happening. Only phone call I received was to sell me more stuff. Lots of places more reliable, competitive prices and use PayPal. If you want an appliance actually delivered don’t bother with this company, they obviously have no respect for their customers or any will to encourage people to return as customers”

Helpful Report

Posted 5 years ago

“Good product, delivered on time”

Helpful Report

Posted 5 years ago

“Excellent service and competitively priced. Staff were really friendly and customer focused. I’d buy from them again.”

Helpful Report

Posted 5 years ago

“Ordered a dishwasher over one month ago, on the due delivery day, I received a call telling me that it was unfortunate that it was unable and that they were sorry but they had one a double the original price if I was interested.”

Helpful Report

Posted 5 years ago

“Absolutely terrible service. DO NOT USE THIS COMPANY.!!!!! DO NOT USE THIS COMPANY.!!!!! DO NOT USE THIS COMPANY.!!!!! Placed 2 x orders online (40624859) and (40625179) for almost £9k on 01/12/2020 and paid for next day delivery at £29.99 GBP each. As of Friday 04/12/2020 they have still not been delivered and I'm unable to get hold of them on 01484 442453 or 0871 9844416. Shocking customer service. Do not use this company!!!!!”

Helpful Report

Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,535 reviews