Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,534 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,534 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was impressed with a speedy delivery of item ,delivery was hassle free and we were well informed .”

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Posted 5 years ago

“Fantastic service at a very competitive price”

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Posted 5 years ago

“Friendly and competent blokes made it all easy, and safe- wore masks and kept distance. Had a. Hours warning before delivery - excellent.”

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Posted 5 years ago

“This product was competitive with other retailers both in quality and price . The communication between myself and the company was second to none. I was kept informed every step of the way. Well done you.😉”

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Posted 5 years ago

“Ultra fast delivery, excellent price, helpful and friendly delivery guys.”

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Posted 5 years ago

“Quick and efficient delivery. 2 men to carry appliance inside.”

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Posted 5 years ago

“Said they had it in stock and they did! Unlike some others I have used in the past. Great price cheaper than most, couldn’t find it for less. Ordered about 3pm and it arrived 9am the next day. Polite staff on the phone, spot on couldn’t expect anything more! 5*”

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Posted 5 years ago

“Perfect customer service 👌”

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Posted 5 years ago

“BRILLIANT SERVICE ....... NO COMPLAINTS AT ALL ..... SPOT ON THANKYOU .....”

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Posted 5 years ago

“excellent prompt service. i had no problems from ordering to delivery.”

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Posted 5 years ago

“Excellent experience, from placing the order, confirmation call 1 hour later and delivery all perfect! Yet to test appliances but any ovens are better than none right now!! Thank you! Oh and super speedy delivery!”

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Posted 5 years ago

“Good value, Great deal”

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Posted 5 years ago

“useless customer service I bought a Smart TV in October so less than 2 months ago. Nothing works now on this TV, the TV doesn't respond to the remote and its not the batteries I checked. Netflix doesn't work, it crashes, won't rewind or resume programme,nomatter how many times I click the remote I can't get the menu. Only YouTube functions on and now it seems I am going to be stuck paying for a TV that doesn't work for 3 years. I have called appliance direct to return but they have refused and told me its between me and the warranty provider. I have called the warranty provider to whom I pay a direct debit every month they said they cannot assist as this is not fall under damage or theft. Avoid this company at all cost. They are nice and efficient before and during a purchase but absolutely horrible after. UPDATE- If you don't want to suffer a nervous breakdown and depression in the process of trying to get a refund NEVER BUY FROM THIS COMPANY. Nearly 2 weeks later I am having to deal with them while I am in hospital with my 1 year old struggling to breathe and really. I have a disability and I carried the TV downstairs 4 times for their delivery person that never showed up. On 2 hour calls trying to resolve this. I am beyond passed.”

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Posted 5 years ago

“Great website with easy to use purchase process. A great product, delivered when requested and excellent price.”

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Posted 5 years ago

“It was easy to order (a plus for me!) and was promptly delivered which really impressed considering this is the run up to Christmas. Will certainly consider using these guys again. Mike W”

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Posted 5 years ago

“Delivered on time and perfect condition. Use with confidence.”

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Posted 5 years ago

“Very easy and quick to order, delivery was fast and they was cheaper than any other retailer”

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Posted 5 years ago

“Yes very happy ,does what it says looks good too dried all the window from being wet it's quiet .would recommend to anyone who has damp problems .”

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Posted 5 years ago

“First class service delivered next day item Dehumidifier absolutely brilliant”

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Posted 5 years ago

“Atrocious company to order anything from. Purchased a tall larder fridge back in October. The listing stated they had stick and next day delivery. However, they changed delivery date 3 times, the last one was going to be February 2012 which would be 4 months after the order date and the date they took payment. Then I get a txt advising the fridge is no longer available, even though at the time of the order they stated they had stock along with next day delivery. Then they send me a link for a replacement which was the exact same fridge (with a different badge) but expecting me to pay another £145 for the same fridge when what they should have done is offered me this replacement at the same cost and apologized for wasting 2 months of my time especially when they had taken my money back in October. Disgusting customer service if you can even call it customer service and they don't even understand that as soon as they took my payment back in October a contract was formed so they had no right to cancel that order without my consent, which I wouldn't have consented to as I would have insisted on either a like for like replacement or an upgrade. I'm now going to order this same fridge form another supplier, even though they claim its no longer available and then file a county court claim for the difference as they have breached the terms of the contract they entered into with me.”

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Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,534 reviews