Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,618 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,618 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First class service from this company. Delivered a day early which at this time of year(week before Christmas) was wonderful. I will for sure use this company again and have no doubt in telling my friends about the great service.”

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Posted 5 years ago

“I ordered a new oven which I was told would arrive within 5 working days. I then received 3 phone calls from appliance direct asking if I wanted to purchase oven insurance. When the oven had not arrived in 7 working days I was told that the oven was not actually in stock and would take a further two weeks to deliver... they also informed me that there were no more electrician slots until after Christmas. So we could receive our oven late and then not use it for 2 months...yay. Order cancelled, spent so long on the phone I was charged an extra £20 on my phone bill. Never using them again.”

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Posted 5 years ago

“Efficient and fast delivery.”

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Posted 5 years ago

“Not many companies nowadays are this straightforward. Ordered online, next day delivery which was flawless with updates as promised.”

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Posted 5 years ago

“I AM GRATEFUL FOR AN EXMPLARY SERVICE AND RESPONSE FROM START TO FINISH AND CANNOT ASK FOR MORE,LOOKING AT SITUATION THE ENTIRE UK IS FACING. TELEPHONE RESPONSES WAS UNDER 10 MINS TOPS. THE DELIVERY GUYS THOUGH VERY YOUNG WERE WELL MANNERED AND PROFESSIONALS. HAD TIME TO EXPLAIN " DOs & DON'Ts" FOLLOWED THE PANDEMIC PROTOCALS.”

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Posted 5 years ago

“Very polite and efficient, delivered earlier than the estimation, really happy.”

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Posted 5 years ago

“Service was great kept intouch regarding the delivery date”

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Posted 5 years ago

“Everything was spot on. Quick and timely delivery 🚚 🙂👍”

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Posted 5 years ago

“Your price for our cooker wasn't the cheapest but fairly competitive, you got our custom because you had it in stock. Other suppliers couldn't deliver until January 2021. Having said that I was able to specify a delivery date and it arrived when you said it would. The delivery guys were friendly, helpful and efficient. All in all a very good service. Our only hope now is that the cooker is good too.”

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Posted 5 years ago

“from ordering to delivery cant praise you enough you kept me up to date with the order when it was going to be delivered phone call and email what time it would arrive. Delivery man was brilliant as well took packaging away and recycled my old tumble dryer .I would definitely recommend you to everyone and would definitely use you for excellent service”

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Posted 5 years ago

“Very happy with the product but your courier let the side down. Was promised next day delivery waited in all day Saturday. No courtesy call from the courier to let me know it was delayed Until Monday.”

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Posted 5 years ago

“Efficient service. Good price. A smile from delivery man would have pushed rating up to 5 star”

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Posted 5 years ago

“Excellent assistance and service. Product was delivered on time., I would use this company again.”

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Posted 5 years ago

“Great service, as expected. Thank you.”

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Posted 5 years ago

“As soon as the order was placed I had a call to say when it would be delivered and explained the process. Everything was on time and exactly as they said”

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Posted 5 years ago

“did not get an answer from the online chat”

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Posted 5 years ago

“HOTPOINT FLAT BED MICROWAVE Product on shelf in Curry's, but out of stock and no delivery date available!!! Ordered from Appliances Direct from the Curry's shop,£ 30 cheaper also. Very Good Customer support before and after delayed delivery, DPD ISSUE!!!! Paid for next day delivery, which I thought was ambitious at 6p.m., arrived on the 3rd day, but delivery charges have been refunded following telephone call.”

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Posted 5 years ago

“Cooker hood beautiful and excellent customer service. Delivery service very good too.”

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Posted 5 years ago

“Haier 12Kg Washing Machine. The only company to break the apparent monopoly on pricing, and follow up delivery was "what it said on the tin". First class, and early days, but the machine equals all of that as well. Quiet, efficient and controllable !!!!”

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Posted 5 years ago

“This Supplier was very easy to use to purchase my requirement. The information was excellent clear, concise and very informative. Definitely service as it should be.”

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Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,618 reviews