Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,534 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,534 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the few things to go smoothly, great service good prices quick delivery helpful driver. Great all round service. Would recommend .”

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Posted 5 years ago

“Items arrived at the collection point exactly as ordered and within the time slot provided.”

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Posted 5 years ago

“This was the only company that had the tumble dryer we needed. Excellent price and delivery. Van man couldn’t have been more helpful. 5 stars.”

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Posted 5 years ago

“Awful. I never leave reviews but this is the worst customer service I have ever received. Lied about the delivery times and the delivery slot and then didn't even process my refund when I cancelled the order. Spent hours on the phone to them - rude and unhelpful. Would not recommend!”

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Posted 5 years ago

“Abolutely useless company. Can't fulfil an order, but can take your money. Completely incompetent. Told with 24hrs notice that I will not have my cooker for 4 months having e-mailed me to confirm it would be installed tomorrow. WOULD NOT USE AGAIN.”

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Posted 5 years ago

“Very good service. Prompt delivery.”

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Posted 5 years ago

“Swift delivery of useful dehumidifier.”

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Posted 5 years ago

“Great website and amazing choice of products, good price, easy ordering and delivery on time. The only thing I didn’t like was the £10 delivery charge on top of my product which was £150”

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Posted 5 years ago

“Called twice to confirm a delivery date and then emailed two days before delivery saying the order had been delayed.... for 5 months!!! Absolute joke. Don't shop here.”

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Posted 5 years ago

“Quick and easy delivery. Product is easy to use and performs as expected. Thanks.”

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Posted 5 years ago

“Product at the right price and delivered earlier than expected.”

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Posted 5 years ago

“Great online shopping experience, great communication from buying to delivery. Speed of delivery excellent.”

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Posted 5 years ago

“So impressed with the fast delivery. My item is out of stock everywhere because of black friday but managed to find it here. Expected delivery says it should take about a month for it to arrive but manage to get my item within 2 weeks.”

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Posted 5 years ago

“Good comms. Pleasant delivery guys. Great product. All good.”

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Posted 5 years ago

“Shocking aftercare. Freezer stopped working completely within the first three months. Communication a nightmare, they just do not respond and when they do they don't want to know. Freezer fixed six weeks later. We are now a further 3 months on and the freezer has stopped working again. Appliances Direct are not interested, customer services working from home can't or won't help and apparently it is not far enough down the line to warrant a call from management! Emailed customer care manager numerous times but never received a response. As far as they are concerned it's the problem of the manufacturer (CDA) who are not responding either. As far as I understand my contract is with Appliances Direct. I have purchased a freezer that is not fit for purpose. Next stop charge back. Management at Appliances Direct, please feel free to get in touch, we would welcome the opportunity to speak to you.”

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Posted 5 years ago

“I've bought a fridge freezer and tumble dryer off you recently, I have got nothing to complain about, ordering was easy, communication was great, delivery was spot on and the delivery drivers were very polite and courteous. I would recommend you to everyone. Thank you”

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Posted 5 years ago

“I purchased a mobile phone during the Black Friday event at a good price. Fast delivery. Pleased with whole process of purchase.”

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Posted 5 years ago

“Good choice available Delivered on time and in perfect condition”

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Posted 5 years ago

“Bought an Indesit dishwasher from you. Ordered 3 weeks ago, website stated machine in stock with a delivery date of 8th December. Got a phonecall next day trying to sell me an additional warranty which I declined but I was advised machine on its way. I paid £159 for delivery and for the old dishwasher to be taken away. Day before advised by email all was ok and on target It wasn't until 2.30 pm on the day of delivery I was sent a text saying machine not available and that Know How cannot install until January. Phoned customer service apparently Appliance Direct knew 2 weeks ago the product wasn't available and that Know How had advised Appliance Direct that they were not fitting until next year -Customer Service said they were told a week ago but obviously failed to advise me before I had taken a days holiday. Customer service offered a small discount which I refused and cancelled the order”

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Posted 5 years ago

“It's a pity there isn't a zero rating! I can not stress enough, do not use this company they are utterly useless. Item delivered damaged, 3 weeks and 4 wasted days, hours on the phone to get nowhere. The customer care team show anything but care, they fail at all levels of basic service, simply avoid at all costs. Gone beyond annoyed it is now a complete joke, just like the company.”

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Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,534 reviews