Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,618 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,618 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant company”

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Posted 5 years ago

“I ordered 2 dehumidifiers to go to 2 different addresses. Service was very quick, delivery was excellent.”

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Posted 5 years ago

“Good website easy to order and very good customer service Delivered promptly and when promised Would use again”

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Posted 5 years ago

“Very fast delivery, excellent product therefore ten out of ten!”

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Posted 5 years ago

“My appliances were ordered on Friday and available for delivery on Saturday. I requested Monday delivery and the items were delivered at the time specified. Excellent customer service. Good choice of appliances at very competitive prices.”

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Posted 5 years ago

“very easy to deal with , good range of product and very quick delivery at a competitive price”

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Posted 5 years ago

“Very good service”

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Posted 5 years ago

“excellent service,and good value for money item”

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Posted 5 years ago

“Never again !!!! More then one month ago we bought Whirpool oven, one part was missing, customer servis promise us they will send the missing part , but we are still wiating !!! It is month allready !!!!They don't reply for messages!!! NEVER AGAIN !!!”

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Posted 5 years ago

“Great communication, super quick delivery. Amazed given current situation. Thank you AD”

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Posted 5 years ago

“Great service so far. Appliance arrived before expected due date. I received a text asking if it could be convenient to deliver a few days early. The review is for Appliances Direct and not the product as I have not used it yet”

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Posted 5 years ago

“Order arrived day sooner than expected - no problem though. Haven’t plumbed in appliance yet so cannot comment on that. Overall great service so far.”

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Posted 5 years ago

“Easy to order, arrived in the slot. No problems with the goods. I like that you get an email update straight away and then another after 6pm with your delivery slot when you order next day delivery. Will certainly use again.”

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Posted 5 years ago

“The item was shipped promptly and arrived well packaged. Seamless really.”

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Posted 5 years ago

“Cheapest online price and delivered on time. First time used the company, but will be back again.”

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Posted 5 years ago

“Ordering was easy. Follow up phone call was useful and the lady was very informative. Goods came within the stated timeslot. No complaints. Thankyou”

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Posted 5 years ago

“Quick service, great product and price and helpful delivery men. Thanks, well done”

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Posted 5 years ago

“Good price quick delivery polite workers”

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Posted 5 years ago

“Excellent service great price”

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Posted 5 years ago

“The item I required was cheaper from Appliances Direct than from Amazon ( even with paying postage) Prompt delivery Well packed. I certainly would use the company for subsequent purchases”

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Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,618 reviews