Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,535 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,535 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered AirConditioning unit during the recent heatwave. Excellent delivery and arrived next day as promised. They have a good range of products on their website.”

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Posted 5 years ago

“Ordered a fan late Wednesday afternoon and opted for next day delivery before 1pm,an E-mail came to say it would leave a local depot at about 11am.At 9am it was delivered to my door.BRILLIANT.Could'nt have asked for better service.”

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Posted 5 years ago

“The item has not turned up, i cannot contact the seller.....................................or get a refund”

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Posted 5 years ago

“Fantastic Air Conditioner at a very reasonable price....much cheaper than other companies....next day delivery....very happy with my purchase and would certainly recommend to other buyers....thankyou so much.”

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Posted 5 years ago

“I found appliances direct quick and easy to use, Air con unit worked fine, so no complaints.”

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Posted 5 years ago

“Damage item. Took 7 days to return item. Still got no refund from them. Had to go via PayPal to get my money back. Avoid this company.”

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Posted 5 years ago

“quick delivery and easy to use website. Would definitely use again. Highly recommended”

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Posted 5 years ago

“The order arrived on time and in good condition the next day as specified. The air conditioning unit description was correct on the website so happy I got the correct information.”

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Posted 5 years ago

“Still waiting for product- despite paying next day delivery, call up to cancel and they direct you to online cancellation-on line cancellation doesnt work, they signed me up to extra insurance despite there being a 1 year manufactures warranty,, will reject the item if it ever arrives- stick to Currys and not these cowboys”

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Posted 5 years ago

“I bought a ring 3rd gen stick up cam, but appliances direct had a problem with the supplier, but they kept me informed evey step of the way until I received my goods which I was very pleased with A1++”

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Posted 5 years ago

“I have used them on three occasions now and every time the products arrive in great condition at the times they state. The pricing is always good. Highly recommended and I would not hesitate to use them again.”

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Posted 5 years ago

“Missing items. Unable to contact as they are always offline. Constantly refusing my email address. Then have the gall to send message asking for review. Useless intercommunication.”

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Posted 5 years ago

“Ordered dishwasher and hood 8 Jul for delivery 19 Aug (because the hood was not in stock). Informed 18 Aug delivery will need to be moved to 28 Aug because the dishwasher out of stock. How can they tell me the day before the delivery and how is it something that was in stock when I ordered over a month before is no longer in stock despite the fact they had taken payment in advance of delivery. Ordered these goods to be installed with new kitchen and now the installers will have to come back to complete another time costing me money!”

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Posted 5 years ago

“Delivery as promised and great product - happy customer!”

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Posted 5 years ago

“Prompt delivery and given a time slot on the day.”

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Posted 5 years ago

“Item delivered next day but was faulty near impossible to get hold of company/customer services emails taking up to 5days to answer. Had to buy another item as it was desperately needed managed to get hold of customer service on phone who arranged collection this did not happen then get email asking why i want to return, then further one saying they have closed case!! still have item and no refund and trying to get hold of them. I would definitely not recommend this company.”

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Posted 5 years ago

“Great air conditioning unit. Quick and easy to order online. Great communication from Appliances direct and from the Couriers and it was delivered the next morning. No problems at all.”

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Posted 5 years ago

“Great product, tracked delivery and arrived next day. Recommended.”

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Posted 5 years ago

“The microwave we ordered was supposedly in stock, but after paying it turned out that we wouldn’t actually receive it for 2 weeks. In that time we got an email pushing it back another 4 weeks and then another email pushing it back yet again. I emailed to tell them it wasn’t good enough and got an ‘apology’ but no offer to supply a different model or to refund the rather hefty delivery fee. I asked them to do this and they agreed but never actually refunded it. Finally arrived 8 weeks after ordering.”

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Posted 5 years ago

“The whole online thing worked really well and at good value.”

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Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,535 reviews