Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,535 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,535 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

Visit Website

Write Your review

Tell us how Appliances Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product & good service. Would recommend.”

Helpful Report

Posted 5 years ago

“We ordered a new washing machine, delivery was prompt and delivery team very helpful”

Helpful Report

Posted 5 years ago

“Lies after lies, they are not even a good lair after ApplianceDirect staff failed to collect the old dishwasher as I ordered on 8th Aug, I called their customer service line, after waiting for 2 hours, they agreed to collect it on Monday 10th Aug. Guess what, on the 11th Aug at 4pm, old machine was still there untouched. Asked ApplianceDirect why they didn't collect it on Monday as promised, they said they need to arrange 2 person to collect it. They delivered a new dishwasher with ONE person, and need 2 person collect the same standard size dishwasher!!! They are not even good lairs!!!”

Helpful Report

Posted 5 years ago

“Appliance arrived broken took week to get a replacement which was also faulty and deemed unsafe to use by their own engineer. After months of calling them them and going thru citizens advice now getting a refund. Very bad customer after service avoid them at all cost”

Helpful Report

Posted 5 years ago

“Kettle did not arrive on the date I was given. The courier left it in the rain with no notification that it had arrived. I only found it by chance.”

Helpful Report

Posted 5 years ago

“Dishonest company and staff I bought a dishwasher from Appliances Direct. I pay £20 extra for the company remove old dishwasher. The day before delivery, I didn’t receive a confirmation email to confirm the delivery, so I had to call the company helpline to confirm by myself. The staff confirmed it and also told me the delivery person will collect the old dishwasher. On the delivery day, the delivery guy called me 15 minutes before arriving in the morning (not 30 minutes as the help line staff told, which is not a big issue). When I asked the delivery guy “shall I take down the old one?”, He said “no, there will be another van collecting all the old appliances around 4-5pm in the afternoon”. When the guy delivered the new dishwasher to the ground floor, I asked him again if he was going to take the old one, he said no. I also asked where shall I put the old dishwasher, he pointed a space next to the main door of building, and said “don’t worry, the guy collecting old appliance will find it, there is one appliance to be collected in this area”. I was so naïve to trust him. By 6pm, the old one is still outside, by next day 11pm in the evening, the old one is still sitting outside. At least, one of the stuffs was lying. Mostly likely the delivery guy, he probably lied on both sides: told company the customer didn’t put the old machine outside so he cannot collect the old one, and told customer there would be another one to collect the old one... I just don’t know benefits he had for these lies, saving him carry a dishwasher walking 10 meter between build door to his van? If a company’s staff could manipulate system, that means the company’s internal control has big problems. This is my first order from Appliances Direct and will definitely will be the last one.”

Helpful Report

Posted 5 years ago

“Delivered on time. Well protected. Product ordered Amica cooker. Very pleased with quality.”

Helpful Report

Posted 5 years ago

“Good price on my washing machine, customer service were friendly enough when a follow up call was made. Found the delivery quite disappointing as this was re-scheduled a couple of times, took a long time between ordering and receiving the product.”

Helpful Report

Posted 5 years ago

“Dishonest company and staff I bought a dishwasher from Appliances Direct. I pay £20 extra for the company remove old dishwasher. The day before delivery, I didn’t receive an confirmation email to confirm the delivery, so I had to call the company help to confirm by myself. The staff confirmed it and also told me the delivery person will collect the old dishwasher. On the delivery day, the delivery guy called me 15 minutes before arriving in the morning (not 30 minutes as the help line staff told, which is not a big issue). When I asked the delivery guy “shall I take down the old one?”, He said “no, there will be another van collecting all the old appliances around 4-5pm in the afternoon”. When the guy deliveried the new dishwasher to the ground floor, I asked him again if he was going to take the old one, he said no. I also confirmed where shall I put the old dishwasher, he pointed a space next to the main door of building, and said “don’t worry, the guy collecting old appliance will fine it, there is on old one to be collected in this area”. I was so naïve to trust him. By 6pm, the old one is still outside, by next 11pm in the evening, the old one is still sitting outside. At least, one of the stuffs was lying. Mostly likely the delivery guy, he probably lied on both sides: told company the customer didn’t put the old machine outside so he cannot collect the old one, and told customer there would be another one to collect the old one... I just don’t know benefits he had for these lies, saving him carry a dishwasher walking 10 meter between build door to his van? This is my first order from Appliances Direct and will definitely will be the last one.”

Helpful Report

Posted 5 years ago

“Excellent service and kept up to date by e-mail ref delivery date and given one hour slot and Dyson heater delivered on time.Steph Banstead”

Helpful Report

Posted 5 years ago

“I made an online purchase with next working day delivery for an extra charge. I then saw a different model which would be more suitable so within 5 minutes tried to cancel my order. There is no option for this on their website so I sent a message which says will get back to you in 3 days! I ordered on a Saturday evening so next morning I called their sales team which is a high rate number!! I was told it had already been invoiced so can’t be cancelled. I’m now going to be charged £15 for the delivery. I won’t be using this company again.”

Helpful Report

Posted 5 years ago

“Speedy delivery & happy with gas bbq. Customer service not so efficient. I ordered the incorrect item & even though my fault & have agreed to pay for return, still awaiting details nearly 2 weeks later. Customer Service seem to take days to reply.”

Helpful Report

Posted 5 years ago

“Day I ordered was called and told my items would be delivered the following day and to make sure someone was in Arranged for someone to be there and the cable but not the tv was delivered No customer service at weekends Emails take 3 days to reply Have tried all week to cancel the order as it cant be delivered and I just want my money back Absolutely rubbish customer service”

Helpful Report

Posted 5 years ago

“Order BBQ and delivered Next day”

Helpful Report

Posted 5 years ago

“Would use again.great service great communication and wide choice”

Helpful Report

Posted 5 years ago

“Electriq 18000BTU Aircon Not Fit for Purpose tried to fob me off saying that i am using it incorrectly. refusing collection and refund Big Con Artists”

Helpful Report

Posted 5 years ago

“No fuss, delivery was quick, easy to deal with”

Helpful Report

Posted 5 years ago

“Great products. Good customer care on the telephone. The men who delivered brought it up my outdoor stairs which was a huge help. My only issue was setting up direct debits for cover on products that I never agreed too! On the whole though, great service.”

Helpful Report

Posted 5 years ago

“Mobile phone. Great value quick delivery. Great service will definitely use again”

Helpful Report

Posted 5 years ago

“Great service and price”

Helpful Report

Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,535 reviews