Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,617 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,617 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good quality product and easy to use and is whisper quiet when on. Quick delivery and a lovely delivery driver”

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Posted 5 years ago

“Great product which was promptly delivered and was ready to go.”

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Posted 5 years ago

“Really good delivery and easy to buy online 👌”

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Posted 5 years ago

“Great customer service. Delivery as expected with a call 20 mins before arriving. 2nd time I've used, such good service is rare these days. Highly recommend.”

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Posted 5 years ago

“Price was very good .and the service was quick and efficient”

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Posted 5 years ago

“Fast delivery, great product, will buy from again”

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Posted 5 years ago

“Competitive price for my Samsung Galaxy S10e smartphone and fast, reliable delivery.”

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Posted 5 years ago

“Quality service from start to finish, definitely buy/do business again”

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Posted 5 years ago

“Very good product. When on is quite, only making a noise when maintaining temperatures inside”

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Posted 5 years ago

“Very helpful and kept me informed and arrived on time (well pleased )”

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Posted 5 years ago

“Prompt and very efficient service from start to finish”

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Posted 5 years ago

“Excellent service, received my tumble dryer the day after ordering it.”

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Posted 5 years ago

“Overall quite happy with the service , price , early delivery . Highly recommended”

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Posted 5 years ago

“Needed a fridge/freezer replace a broken one in a tenants flat, website is easy to use and filter option meant I could get same size to fit the same space. I bought a good product at a good (and competitive) price. The delivery company were very good and it was a very easy procees from start to fininsh. Appliances Direct will continue to be one of our "Go to" companies to use.”

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Posted 5 years ago

“Great service, fast delivery and good products. Would buy again. Thank you”

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Posted 5 years ago

“Taken them 2 weeks 5 phone calls and 4 emails to send me an invoice and order form for a radiator i bought, so i could activate the warranty. They kept insisting that they had no record of my purchase. It was only after i told them on friday that as they insist they never sent me a radiator, i would contact visa to cancel the payment for something Alliance direct claim they have no record of sending. Invoice arrived today (two days later) They just arn't set up for people who order over the phone but don't have an email account. To contact them its a premium line charge, their local cost phone number to speak to customer services is apparently on the invoice, but without an invoice thats not possible and no one i spoke to could give it to me as it wasn't their department. It is such a shame they have such a poor after sales service, but they send you vey polite messages, sadly none of which actually answer your questions or problems. I need a number of the Delonghi radiator i ordered as its excellent but i'll sadly buy from elsewhere.”

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Posted 5 years ago

“Nice hob looks good and works great came very quickly”

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Posted 5 years ago

“We had excellent service from Appliances direct, I would use them again”

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Posted 5 years ago

“The item which I ordered was delivered the next day, a very fast & efficient service.”

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Posted 5 years ago

“excellent product just what we needed, works very well, great price.”

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Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,617 reviews