Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,531 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,531 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price, quick delivery, no issues at all”

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Posted 5 years ago

“All ok so far. I was told by delivery HQ that coming 7th Jan between 1300hrs and 1500hrs but they rang at 1130 to deliver!”

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Posted 5 years ago

“very good service”

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Posted 5 years ago

“Excellent service and prompt delivery.”

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Posted 5 years ago

“Excellent service and prompt delivery along with a great price”

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Posted 5 years ago

“Perfect delivery Excellent service Thanls”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Ordered an induction hob from them and had it professionally installed and checked after installation . The next day whilst using it, it cracked. Contacted customer services with photos and they have said it must have been done whilst installing,(practically calling me a liar). Hamza from Customer services said in an email he tried to call me but no calls came to me or my home number so I'm afraid I'm not the liar. After a few emails to and from I'm stuck with a dangerous induction hob that can only be partly used.... Shysters”

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Posted 5 years ago

“This dehumidifier is exactly as described. It works extrememly well and arrived quickly. Well packaged and very good price.”

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Posted 5 years ago

“Not the cheapest (some other companies cost £2 less) but order and delivery were both effected perfectly.”

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Posted 5 years ago

“the dehumidifier is really good, very pleased with it fast delivery”

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Posted 5 years ago

“Quick delivery and great product”

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Posted 5 years ago

“Quick delivery and easy to use website.”

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Posted 5 years ago

“Excellent service got the product earlier than expected”

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Posted 5 years ago

“Fast delivery. I had problems printing invoice but Alyanna in customer services replied to my email quickly and sent me a PDF 👍”

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Posted 5 years ago

“Good product. Delivery on time. Friendly delivery staff. Would use again.”

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Posted 5 years ago

“Fast delivery and a great product and very helpful call centre staff”

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Posted 5 years ago

“the delivery driver lied . saying my old appliances would be collected. They never were. Will not be using Appliances direct again.”

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Posted 5 years ago

“Very happy dealing with this company, the dehumidifier is really good, very pleased with it. It arrived the day after it was ordered which was very quick. Would recommend this company.”

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Posted 5 years ago

“Excellent company. Never realised the disparate amount of products they have. This time we purchased a cooker hood. Polished and sleek! Will be back for other products for sure”

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Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,531 reviews