Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,617 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,617 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good fast service. Quick response from customer service .Great product. Would defiantly recommend”

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Posted 5 years ago

“Quick delivery right on time.”

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Posted 5 years ago

“good service prompt delivery”

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Posted 5 years ago

“Very good & efficient service. Polite delivery service”

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Posted 5 years ago

“Simple to buy, quick delivery. Good prices.”

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Posted 5 years ago

“From service to price and delivery it is certainly the best company I have dealt with in a very long time. I did not have to return anything because I was very happy with my orders. 10/10 cannot recommend enough.”

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Posted 5 years ago

“Excellent service delivered earlier than except”

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Posted 5 years ago

“Item ordered easily and delivered date asked for. Courier rang to say they were 10 minutes away, really smooth order and delivery. Thank you.”

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Posted 5 years ago

“Brilliant fast service at the best price. Will be using them again.”

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Posted 5 years ago

“I was a bit nervous about using AD, as they were a lot cheaper than other places and I'd not used them before. I bought a range oven at 4.30pm on a Friday, and blow me down....9.30am Saturdy morning 2 guys are in my porch with my oven!😲 I just couldn't believe the speed and efficiency of the service. They also kept me updated on its delivery throughout. There should be more than 5 stars available for this company, simply faultless, thank you so much! I'd recommend u to everyone.”

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Posted 5 years ago

“Every step was easy from start to finish. Tumble dryer arrived as advised. Works well,very happy. Only comment the delivery man did not unpack so I Had to get rid of the packaging.”

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Posted 5 years ago

“very quick delivery and a very affordable item. I couldn't find and equivalent phone cheaper anywhere.”

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Posted 5 years ago

“Easy to contact and talk to a person. On time . Good tr acking service. Efficient, helpful delivery crew.”

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Posted 5 years ago

“Happy with the fire we had from them. We had our delivery put back twice due to stock issue. The actual delivery was good though. No damages on the fire as was packed really well. Happy to have it finally on the wall.”

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Posted 5 years ago

“Absolutely superb 100% HaPpY 😊”

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Posted 5 years ago

“Website was easy to access and informative. Ordering was straightforward. Delivery was fast and efficient. Excellent communication throughout. Would use the website again and would highly recommend to others.”

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Posted 5 years ago

“Item in stock for collection which was handy as it was a replacement for a customer so it meant they weren’t having to wait around for delivery. However due to Covid restrictions allow plenty of time if collecting as Elland warehouse was busy.”

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Posted 5 years ago

“Absolutely appalling service, to start with it was delivered in a van stood on end and not on the base as the box states it should be, when un packaged it had a broken screen, called up and they raised a collection. On the day of collection they had not arrived by 4pm i was told to wait at work until 6pm. No one arrived so called up the next day to be told they had a problem with the paperwork. Now it cant be collected until next Tuesday?? I cant begin to describe how annoyed i am buying a next day tv to be looking at a week later with no tv. APPALLING.”

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Posted 5 years ago

“My appliance arrived in 2 days and was well packaged. Very happy so far. No problems.”

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Posted 5 years ago

“Don't buy A rated or reconditioned items from them they lie about the condition bits are broken and or missing mine didn't work was ment to be A2 shop damage I got one with burnt out wires and melted box yet they say there all inspected with parts missing and they try to get you to have it fix under warranty they are conning some one”

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Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,617 reviews