Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,325 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,325 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very happy with the customer service I received…communication was excellent….delivery was fast & the drivers were extremely polite, helpful & they adhered to all Covid 19 practices very well. I’m not one that likes to complain & it is a stunning Fridge/Freezer, however the description online stated black & even the box on arrival stated Icon-Black but once we had removed all packaging it was definitively not black…it was more Silver!! I’ve told the other half that I don’t want the hassle of sending it back & now he needs to re-decorate the kitchen! 🤷‍♀️”

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Posted 4 years ago

“(There is a warning about cherry-picking reviews) However, the product is as described, and arrived on-time. Good stuff.”

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Posted 4 years ago

“Terrible company waited in for my delivery nobody turned up a email was sent to me later in the day saying it was transferring my delivery to a much later date would use”

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Posted 4 years ago

“Ordered for next day delivery. Got a phone call giving me delivery details. Delivered on time and as requested”

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Posted 4 years ago

“The add on's were much more expensive than normal. ( Delivery, connect, disconnect and remove old machine) I was willing to put up with this, except they didn't fit the new machine as they said they couldn't get the water pipe through the existing hole in a cupboard. We managed to do it after they had gone. Feel as though I have paid for a service I didn't receive.”

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Posted 4 years ago

“Great service all round - easy website to use, item priced right and super fast delivery!!”

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Posted 4 years ago

“Super fast delivery. Ordered around 7pm and it arrived by 11.30 the next morning.”

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Posted 4 years ago

“Very polite, efficient and very quick delivery,delivery guys had excellent customer service went above and beyond A++++++”

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Posted 4 years ago

“I used appliances direct for the second time. My personal experience is one of a quick and efficient service from purchase to delivery Very happy 5 stars”

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Posted 4 years ago

“This is the second air cooler I have bought from them as we were so pleased with the first one and it was reduced by £20, delivery was as good as the first time.”

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Posted 4 years ago

“Good price and excellent communication.”

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Posted 4 years ago

“Ordered a Hotpoint fridge on 31/08/21 on 5-week delivery, but delighted to hear delivery on 17/09/21 with an e-mail to follow with a time slot. Online account said “delivery today” Monday, 13/09/21, but no e-mail with time. Appliances Direct clearly do not bother about customer service when it already has our money. E-mail will be responded to “by 10.22 am on Thursday, 16 Sept”. This is too much after wasting half an hour waiting for Chat to be connected, after waiting for Customer Service (ha-ha) to answer first of all - and I still do not have my fridge on which to comment. It must be down to “The Pandemic”, as usual!! Wish it were possible to give zero stars.”

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Posted 4 years ago

“Great selection of products and arrived quickly”

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Posted 4 years ago

“I found the dishwasher I had chosen for the best price with appliances direct. Order was fulfilled exactly as described and delivery guys were friendly and helpful.”

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Posted 4 years ago

“Job done! Needed a washing machine (other sites didn’t have what I was looking for dimensions wise), good price and availability. Aftersales call to inform of delivery timing, called from the driver on the day, disconnected, removed my old washer and installed my new one. Another call to check all went to plan. Good customer service all the way through. Zero complaints so far, all went to plan and v happy with my new washing machine!”

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Posted 4 years ago

“My item was delivered the day after I placed my order. Exactly as promised.”

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Posted 4 years ago

“Bought one day, delivered next day it does not get any better. Many thanks”