Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,615 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,615 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

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“Fantastic service good delivery people Fantastic item”

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Posted 4 years ago

“Very good price, fast delivery and a wide range of products to choose from.”

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Posted 4 years ago

“Excellent customer service team. I had a faulty unit and they replaced/delivered the next day. Constant email updates throughout the day and no hassle whatsoever.”

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Posted 4 years ago

“I ordered a new kitchen sink and unfortunately it arrived with a lot of damage. I email customer service straight away with photos, within 10 minutes I had an apology and notification that a replacement had been despatched. The replacement arrived within 48 hours as promised and the sink was completely in tact. Fantastic customer service and I am a very happy customer.”

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Posted 4 years ago

“I am very happy with my phone and the service I received. My phone arrived quickly and securely”

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Posted 4 years ago

“Fantastic Service ! I had arranged a delivery of a Gas Cooker from a similar company, I had arranged for a plumber to install the cooker on the day of delivery, this company had 2 days notice and to be fair they did give me a slot for delivery, I booked the Plumber to be at the property to fit the new cooker, on the day and time of delivery the driver knocked the door but didnt get any answer, the tenant was in the kitchen and didnt hear him, the delivery driver phoned me at 3.00pm, i missed his called, at 3.03 pm I returned his call and left a message, at 3.05 pm I received a call from head office saying that the driver had left and could not return to the address ! the earliest date was 48 hours later ! I cancelled the order and found appliances direct on the internet, I place the delivery at 3.35 pm and they delivered the next day at 10.15 am. Brilliant service I will defintely use this company again, Many Thanks”

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Posted 4 years ago

“Delivered as promised with no problems.”

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Posted 4 years ago

“Delivered on time in full. Pleadure to deal with Appliances Direct”

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Posted 4 years ago

“Easily ordered, delivery quick. Excellent product.”

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Posted 4 years ago

“Unfortunately it arrived with a slight damage, phone them and they offered me a a part refund which I was extremely happy with. Really pleased with the manner in which they spoke to me. Would definitely buy from them again .”

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Posted 4 years ago

“We had an issue with the delivery and tracking of our goods, which was followed up by Customer Services Team until we were satisfied. Great customer service. - Thank you, Andrew”

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Posted 4 years ago

“Product came earlier than expected. Delivery was good. Product is excellent and was reasonable priced.”

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Posted 4 years ago

“Delivery on time, installation done speedily, all good”

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Posted 4 years ago

“Although delivery was arranged for the 24.1.22, as we were away from home for the previous 3 days, the package was delivered (by Amazon?) on the 22nd and left on our doorstep until we returned home on the 23rd.”

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Posted 4 years ago

“Driver very pleasant and helpful love the fire”

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Posted 4 years ago

“The website said the item was in stock and delivery from tomorrow. I was then told that delivery at most would be 11 days. It was finally delivered in 14 days. However, once I received email notification of delivery, it happened as notified. The product is good, but (and reinforced by other reviewers with similar experiences) the website seems to tell porkies about availability and delivery timescales.”

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Posted 4 years ago

“All good except that delivery day moved from Tuesday to Wednesday, Thursday and Friday. Was however delivered on the Thursday.”

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Posted 4 years ago

“Delayed delivery twice. Advised it was not actually in stock despite original two day delivery offered. Noticed that although I was told not in stock and would be delayed the website was still offering on short delivery. Poor buying experience.”

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Posted 4 years ago

“Fantastic service! I was let down by another well known company having waited over 2 weeks for delivery of a tumble dryer & then being told it was out of stock. Ordered on Appliances Direct and they delivered the tumble dryer 2 days later (2 days earlier than I expected! 😀) I also received regular updates on the progress of my order which was very helpful. I will be using Appliances Direct in the future & would definitely recommend the company to others. Thank you”

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Posted 4 years ago

“Good service. Easy to contact and speak to”

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Posted 4 years ago

Appliances Direct is rated 4.2 based on 6,615 reviews